VETERAN SERVICES OFFICER

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.    

Hiring range for this position is $51,292.80 - $61,318.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 19.

General Definition of Work: 

Performs intermediate technical and skilled work in obtaining, compiling, and presenting information pertaining to claims for benefits allowable to veterans and their eligible dependents.  The Officer assists veterans and their dependents by first assessing their needs, and then taking appropriate action to file all available benefits on their behalf..  Work is performed under the regular supervision of the Veteran Services Director.

Essential Functions/Typical Tasks:
Interviewing and assisting veterans, widows, and dependents with claims; maintaining records and files; prepares reports.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Interviews, counsels, and assists veterans and their dependents on their rights, eligibility, and entitlements.
• Completes applications for federal and state benefits and obtains supporting documents and affidavits: forwards same to the appropriate approving authority.
• Processes claims through the Department of Veterans Affairs.
• Maintains accurate records of processed claims.
• Prepares grave marker information and notifies monument services, local funeral homes, and cemeteries.
• Assists pensioned veterans and widows in completing their annual Eligibility Verification Reports.
• Works in close coordination with county veterans' organizations, providing information and services to veterans.
• Performs related tasks as required.

 
Knowledge, Skills and Abilities:
 Requirements for this position include gathering supporting documentary evidence and presenting claims for benefits before the U.S. Department of Veterans Affairs. Requires extensive knowledge of Title 38 CFR, as well as the ability to act as a Veterans Advocate.  The Veterans Service Officer must possess interviewing skills, interpersonal skills, and the ability to listen to and understand the veterans they are working with.  Prefer thorough knowledge of State and Federal laws, rules and regulations pertaining to veteran's services and benefits and functioning's of the Veterans Administration. Individual will possess the ability to recognize the needs of veterans and their dependents, determine the course of action to be followed, and pursue action to a justifiable conclusion.  Requires the ability to establish and maintain favorable working relationships with other members of the department, other state and government agencies, service organization and the general public.  Prefer some knowledge of the human anatomy and the effect of disease and injury to the body as well as some knowledge of human psychology.  Requires favorable interpersonal/customer service skills, and experience working with a personal computer and Microsoft Office software packages.
 

Education and Experience:
Requires graduation from high school and some experience in veterans' service work or military service.  An equivalent combination of education and experience may be considered.

Special Requirements:
Requires copy of DD-214, (Honorable Discharge) if applicable. Possession of North Carolina Division of Military & Veterans Affairs and/or National Association of County Veterans Service Officers certification as a Veteran Services Officer or must obtain within 24 months of employment.  Possession of an appropriate driver's license valid in the state of North Carolina.  The position will also include some travel, overnight stays, holidays and weekends. Valid NC drivers license 


Physical Requirements:
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
 
 

Supplemental and Contact Information

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.  

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.  Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. 

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received.  It is not necessary to contact the Human Resources Office to check the status of an application.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.   

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.

Salary : $51,293 - $61,318