Emergency Room Department Manager

Cabinet Peaks Medical Center is looking for an Emergency Department Manager to join our Team!

The ED Manager is responsible for fostering the philosophy, objectives, and standards of care developed by the Emergency Department in congruence with those of Cabinet Peaks Medical Center. This position is accountable for coordinating and supervising care delivery to ensure each patient receives high quality, individualized care in a safe environment through the use of the nursing process. The ED Manager provides management of operational and clinical activities and is responsible for administrative oversight and day to day management of the department. This role provides direct supervision of all staff in the patient flow process. The position promotes and maintains quality patient care through effective management of activities of patient care services. The ED Manager facilitates excellent relationship with patients, families, physicians and other health care personnel including ambulance members and general public. This position is responsible to oversee the development, implementation, and monitoring of all patient care programs, plans for providing care, performance improvement programs, policies and procedures, maintaining adequate qualified and competent personnel, and adequate equipment to ensure a high degree of quality patient care in the department. This role collaborates with the Medical Director regarding program practices and policies and to plan for patient care needs. The ED Manager consults with staff, physicians, and Chief Nursing Officer on nursing problems.

Major Job Duties & Responsibilities

Patient/Customer Satisfaction:  Implements practices & programs that improve patient's experience and/or improves the health of our population.  Achieves established patient/customer satisfaction scores.  Utilizes tools (AIDET, rounding, etc.) to increase patient satisfaction.

Planning:  Aligns all work and resource management with CPMC mission, vision, values, goals and strategic initiatives.  Actively participates in planning long-term strategies for the department.  Keeps up to date on industry trends, regulatory changes, etc.  Translates strategies into annual measurable goals for department, utilizes tracking and reporting tools on a consistent basis.  Meets deadlines.

Financial results:  Develops yearly budget for department(s) that align with strategic goals.  Monitors actual expenditures against budgeted amounts and develops corrective action plans for significant variances. Identifies opportunities to reduce per capita cost of healthcare.

Quality:  Identifies quality standards, measures performance, and implements action plans to correct deficiencies. Continually improve quality, safety thru process improvement measures, efficiency, technology and education to meet patient/customer needs.  Provide timely responses (e-mail, phone calls) to all customers (patients, families, employees, providers, peers, etc.).

Management of staff:  Determines headcount needs, devises work schedules, hires high quality personnel, communicates in timely manner (monthly staff meetings), applies HR policies consistently, handles employee performance problems quickly and per policies, rewards and recognizes staff accomplishments.

Compliance:  Stays abreast of and ensures compliance with all CPMC policies & procedures, laws, regulatory requirements, Medicare Conditions of Participation, etc.  Develops and maintains current department policies and procedures, approves time & attendance records accurately and timely, conducts employee performance evaluations on time, actively participates in committee meetings, completes HealthStream and other training as scheduled.

Management of Department:  Completes all mandatory departmental reports, budgets, training, policies, job descriptions, etc. on time. Is engaged participant in assigned committees/meetings with consistent attendance. Provides back-up coverage for staff during times of high census, staff turnover/absences or when work demands dictate.

Plan work for department: Develop Strategic Plans, translates long term strategies into measurable goals, develops budget, and leads department to improving quality of services. Develops Staffing plans/schedules, Assures the department is trained in needed skills, Implement and monitor the efficiency of tactics for improvement, Ensures compliance Monitors goals through regular audits and adjusts plans as need to achieve goals. Develops or maintains unit specific skills, performs annual evaluations of staff on time.

Provision of Care, Treatment and Services: Responsible for direction of the ED staff, Maintains abilities to perform patient assessments to all patient populations, Implement triage process to ensure appropriate care to patients through he discharge of the patient. Maintains clinical skills to maintain optimal patient safety. Will provide patient care during busy times or fill shifts if necessary.

Leadership: Represents organization in a positive and professional manner, Maintains regulatory requirements including state, federal and Critical Access Hospital Standards of Care related to the Emergency Department. Attends ED Committee and other committees as assigned, Ensures compliance with policies and procedures, Develop and sustain effective relationships with stakeholders (Patients, Internal Customers, Employees, Vendors, Administration, and Behavioral Standards).

Management of Environment of Care: Serves as role model and advocates patient safety. Participates in hospital and unit specific practices. Maintains clean, safe, and comfortable environment for patients and staff. Responds promptly to turnover requests

Management of Human Resources: Uses diplomacy to resolve conflicts, provides leadership and motivates staff to accomplish mission, Adheres to dress code, is neat and clean wears ID Badge while on duty.    

Management of Information: Maintains security and confidentiality of data and information and conforms to hospital policy, laws, and regulations as appropriate.

Skills, Knowledge, & Abilities

Fosters a commitment within the Emergency Department to excellence, caring, cooperation, and satisfying the needs of hospital customers.

Assists in development, interpretation, implementation of policies and procedures, and identifying areas needing to be addressed in policies and procedures.

Collaborates with all hospital departments to ensure strong supportive organizational structure, functions, and outcomes for both patients and employees.

Acts as a liaison between staff, family, and physicians and other care team members.

Negotiates with patients and families to promote patient satisfaction when problems arise.

Assesses hospital administrative issues with regard to Emergency.

Services and initiates appropriate action.

Ensures periodic evaluations of the Emergency Department staff, including disciplinary action when warranted.

Collaborates with staff to ensure appropriate follow-up of pertinent report of events.

Coordinates and encourages staff development and clinical learning experiences.

Promotes an environment in which the patient care team can work cooperatively toward objectives, and facilitates communication and problem solving through monthly staff meetings.

Encourages staff to identify needs and areas where improvement in work processes or patient outcomes could be made.

Ensures adequacy of human and material resources, including capital equipment prioritization, budget preparation and review.

Ensures that standards of patient care are appropriately implemented, including age appropriate assessments.

Ensures appropriate documentation of care delivered through staff development and chart review.

Ensures staff participation in Quality Improvement activities of the department; reviews, progress toward goals, educates department staff in the Quality Improvement process and philosophy.

Participates in the Emergency Services Committee and other committees as deemed necessary by the Chief Nursing Officer and Medical Director.

Education Requirements

Associates degree from an accredited school of nursing; bachelor preferred.
MT state or compact state nurse licensure.
Current BLS & ACLS.
NRP certification; must obtain within 3 months of hire.
TNCC & ENPC; must obtain within 12 months of hire.
Advanced certification in leadership preferred; must obtain within 12 months of hire.

Experience

Minimum of three (3) years of clinical experience as a Registered Nurse in the Emergency Department. Two (2) years experience as an Emergency Department Charge Nurse or in a leadership role commensurate with Emergency Nursing.  

Schedule

Based on the needs of the department.

Benefits Package Available.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.

Salary : $84,771 - $127,157