What are the responsibilities and job description for the Retail Sales Clerk position at Cabot Citrus Farms?
About Cabot
Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities. The portfolio includes renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation. It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, and the most recently added Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World Top 100 courses).
Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination specific experiences and an unparalleled quality of service.
Cabot Citrus Farms
Cabot’s first U.S. destination, Cabot Citrus Farms, is situated on 1,200 acres of rolling land and will include Cabot’s signature combination of world-class golf, luxury accommodations and real estate opportunities. Opening in 2023, Cabot Citrus Farms will feature two revitalized 18-hole courses, a par-3 course, a new clubhouse and extensive practice facilities. The property is a short 50-minute drive from Tampa and an 80-minute drive from Orlando. While close to urban amenities, the property sits in the central-
west region of Florida aptly known as the Nature Coast. Visitors will delight in one-of-a-kind experiences including exceptional hiking, biking and nature trails at neighboring Withlacoochee State Forest, spring- fed rivers and bountiful lakes at Crystal River, and world-class fishing in the Gulf of Mexico.
Position Overview
The Retail Sales Associate will work closely with his/her team members and report directly to the Director of Golf. He/she will be ultimately responsible for working closely with customers to determine their needs. He/she will also be responsible for ensuring the store is appropriately stocked with merchandising.
Core Competencies
Cabot is the developer and operator of a diverse collection of residential, resort, golf, and master-planned communities. The portfolio includes renowned Cabot Cape Breton in Nova Scotia, with two acclaimed World Top 100 courses (Cabot Cliffs #10 and Cabot Links #39) and 72 rooms of award-winning accommodation. It also includes the much-anticipated Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Cabot Citrus Farms in Florida, and the most recently added Cabot Highlands in Scotland (Castle Stuart Golf Links ranks #72 in the World Top 100 courses).
Cabot continues to build upon a legacy of excellence in golf, luxury residential offerings and boutique resort lifestyle across each unique property where owners and guests have exclusive access to destination specific experiences and an unparalleled quality of service.
Cabot Citrus Farms
Cabot’s first U.S. destination, Cabot Citrus Farms, is situated on 1,200 acres of rolling land and will include Cabot’s signature combination of world-class golf, luxury accommodations and real estate opportunities. Opening in 2023, Cabot Citrus Farms will feature two revitalized 18-hole courses, a par-3 course, a new clubhouse and extensive practice facilities. The property is a short 50-minute drive from Tampa and an 80-minute drive from Orlando. While close to urban amenities, the property sits in the central-
west region of Florida aptly known as the Nature Coast. Visitors will delight in one-of-a-kind experiences including exceptional hiking, biking and nature trails at neighboring Withlacoochee State Forest, spring- fed rivers and bountiful lakes at Crystal River, and world-class fishing in the Gulf of Mexico.
Position Overview
The Retail Sales Associate will work closely with his/her team members and report directly to the Director of Golf. He/she will be ultimately responsible for working closely with customers to determine their needs. He/she will also be responsible for ensuring the store is appropriately stocked with merchandising.
Core Competencies
- Warm & Genuine: Engages with guests, colleagues, and external stakeholders, in a kind, comfortable, caring and approachable manner, showing pride in the project/property.
- Leads by Example: Leads others by setting the proper example, modelling expectations to build followership; shows consistency between words and actions
- Empathy: Establishes open, candid, trusting, and caring relationships; adapts the approach to bring out the best in everyone, understanding & acknowledging their unique style & needs; treats others fairly and with respect
- Gets to Yes: Takes personal responsibility for meeting the needs of stakeholders including guests’ needs and solving problems providing out-of-the-box solutions to meet and exceed their needs and desires and finding creative alternatives to resolve the situation
- Motivates & Inspires: Encourages & empowers the success of others; creates enthusiasm, investment & desire to excel; gains support and commitment from other
- Ensure high levels of customer satisfaction through excellent sales services.
- Assess customers’ needs and inform them of product features
- Welcome customers to the store and answer their queries
- Drive sales through the engagement of customers, suggestive selling, and sharing product knowledge
- Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis.
- Maintain in stock
- Assists with inventory, including receiving and stocking merchandise
- Remain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchase
- Handle returns of merchandise
- Build productive trust relationships with customers.
- Comply with inventory control procedures
- Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
- Experience and Qualifications
- High school diploma/CXC
- 1-3 years of retail experience
- Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
- Familiarity with POS (Point of Sales)
- Basic understanding of sales principles and customer service practices
- Excellent communication skills
- Outstanding customer service skills
- Ability to work a flexible schedule.
- Ability to upsell
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