End User and Systems (AV/VTC) Technician

Job Profile:

Field Service T3

JR Type:

Conditional

Job Category:

Engineering and Technical Support

Minimum Clearance Required to Start:

Top Secret

Percentage of Travel Required:

None

Type of Travel:

None

Program/Opportunity Name:

Program | DHS DeskTop

Referral Bonus Plan:

$3,000

* * *

 

Job Description:

What You’ll Get to Do:

Responsible for providing IT support to end users across multiple support facilities. The candidate is responsible for delivering professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space. 

More About the Role:

• Manage and maintain Multimedia Streaming Systems and Video Teleconferencing (VTC) equipment ranging from desktop VTC, MTR(Microsoft Teams Room) Systems, Microsoft Surface Hubs, to more complex integrated Audio-Visual systems.
• Configure and maintain collaboration tools (Microsoft Teams, Microsoft Live Events. WebEx, Zoom) and audio/video streaming software
• Provide recommendations and expertise on collaboration tools and video streaming software
• Identify, isolate and classify network faults identified either manually or via available network management tools
• Assist with set-up for AV meetings or live events to include providing user training and support
• Responsible for documenting and recording all details of the identification and resolution of any network faults on the customer networks using Service Now ticketing software and tracking to completion
• Provide extensive troubleshooting and testing of video conferencing audiovisual equipment (multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies, etc.)
• Address and troubleshoot customer issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated A/V systems, and networks
• Document incidents, including opening case, updating with current status and timely closure
• Test, configuration, and troubleshooting of IP networks in support of videoconferencing and A/V equipment
• Coordinate and schedule equipment and software testing and pre-checks in advance of VIP and high visibility events
• Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures
• Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies 
• Able to plan and prioritize workload to ensure objectives and tickets are achieved on time

You’ll Bring These Qualifications:

• Requires active Top Secret clearance (TS/SCI preferred)
• Bachelor’s Degree and 10 years experience; or High School Diploma and 16 years experience.
• Ability to obtain/maintain EOD Suitability Clearance
• Minimum 5 years of related work experience on a federal contract
• Experience supporting organization senior staff (e.g. VIPs)
• Previous experience using ITSM tools for ticket tracking

These Qualifications Would be Nice to Have:

• ITIL 4

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
• For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$64,400 - $135,100

Salary : $64,400 - $135,100