What are the responsibilities and job description for the Contact Center Specialist I position at Cadence Bank?
What The Role Is
Provide high levels of customer service to Cadence Bank customer base. This position is on-site.
How You Will Make An Impact
Qualifications
Education
Required
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Provide high levels of customer service to Cadence Bank customer base. This position is on-site.
How You Will Make An Impact
- Answer, resolve, and/or initiate actions on customer calls into center on all products and services
- Consistently achieve set performance standards for quality and productivity
- Cross sell additional bank products and/or services as appropriate
- Minimum of high school diploma: one year in customer service is preferred
- Excellent interpersonal and motivational skills
- Innovative and highly motivated self-starter
- Excellent verbal communication skills
- Basic PC literacy
- Detail oriented
Qualifications
Education
Required
High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)