Digital Applications Product Specialist I

Primary Purpose:

This position acts as a liaison between the bank’s business units and the technical staff. They collaborate with the business units, IT Programming staff and vendors to integrate the requirements into one or more of the bank’s application solutions and provide testing and post-implementation support. The help support our back office teams including the Contact Center and Online Banking.

Principal Duties and Responsibilities:

• Maintain and update various Digital applications files and reports.
• Support/validate application upgrades to newer releases for OLB, Mobile and DAO. These efforts may be after hours or weekends.
• Assist with Production issues. These efforts may be after hours or weekends.
• Assist as second-level support for user application problems.
• Assist and support the Digital applications channel in providing solutions for quality customer experiences, looking for improvements and implementing
• Perform daily and monthly maintenance and verification tasks related to Digital Applications systems, products and services.
• Assist the Manager/Department with special projects, including, but not limited to: System conversions (major or minor), Merger-related tasks, Department procedures documentation/updates, Process improvements, Reporting.
• May assist in back office functions. Manage customer / branch inquiries and conducts necessary input for maintaining Online Banking customer online access.

Daily Activities

• Process Online Banking request forms, Ace and eForms maintenance requests, new customer enrollments and customer Add Account requests online.
• Conduct customer / branch correspondence for improperly completed online request forms.
• Updating of the accounts to reflect Bill Pay enrollment and coding for fees.
• Enter appropriate maintenance to prevent online transactions after customers’ accounts are closed or the customer is deceased.
• Purge closed accounts and corresponding Online Banking accounts from CheckFree.
• Other duties assigned by the Department Manager.

Input

• Daily applications received to the back office from Fiserv and maintenance requests received via branches, customer service, and online customers.
• Special projects as directed by the Department Manager.

Personal Development

• Develop an appreciation for quality customer service.
• Develop a continuous program of self-education and improvement.

Job Specification:

• Excellent organization skills with the ability to be proactive, prioritize, and handle multiple tasks with a high degree of accuracy.
• Bachelor’s degree, or equivalent professional experience, desired.
• Ability to communicate clearly and effectively at all times, professionally representing the department in all verbal and written communications, is a must.
• Detail-oriented and precise, with the ability and desire to learn quickly.
• Necessary work ethic to take on a variety of tasks and carry them through to completion.
• Work independently with minimal supervision.
• Meet all established deadlines on all tasks, and be willing to accept these responsibilities.
• Proficient in Microsoft Office applications, especially Excel.
• Advanced computer skills and technical abilities (understanding of internet browsers, PC operating systems, how to read and correct file formats such as those related to program files, BAI files, etc.).

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Cadence Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.

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