Outbound Patient Enrollment Specialist

The Cadence Health team seeks a remote Patient Outreach Specialist to act as an Outbound Call Agent, to call and enroll patients who are referred to Cadence by our partner physicians. You will be the patient's first point of contact and experience with Cadence and will interact with patients via phone call and text.

This role will be Monday - Friday, 9am to 6pm Pacific Standard Time.

WHAT YOU’LL DO:

• Accurately explain our program details, benefits, expected outcomes, patient responsibility, and value proposition to patients.
• Virtually enroll patients and schedule follow up telephone appointments with the Cadence Care team.
• Cultivate strong rapport and trust with potential patients, fostering enduring relationships founded on mutual respect and understanding.
• Follow standardized scripting to meet quality assurance metrics with adjustments to your communication style to connect authentically with a wide range of people
• Consistently balance high quality patient interactions and standardized productivity goals

WHAT YOU'LL NEED:

• Experience working in a healthcare services organization with accountability for performance metrics.
• Prior experience conducting a high volume of outbound calls.
• Strong negotiation and persuasion skills, with the ability to handle objections and close sales.
• Prior experience working in a fast-paced environment.
• Ability to maintain the highest degree of patient confidentiality.
• Comfort using software tools to conduct and track patient outreach.
• Excellent verbal and written communication skills.
• Empathy and passion for delivering an excellent patient experience at every touch point.
• Ability to build successful patient relationships and overcome objections over the phone.
• Ability to thrive in a self-driven environment founded on trust, autonomy, direct communication, and feedback.

WHO WE ARE:
Interested in knowing what it is like to be a part of the Cadence team? You can read about life at Cadence in specific roles on our blog. To be successful at Cadence, employees must fully embrace our distributed workforce culture and company values. A Cadence employee:

• Seeks responsibility — can be trusted and empowered to make decisions and deliver results.
• Loves rolling up their sleeves and going from 0 to 1 — everyone, no matter how senior, contributes meaningfully.
• Displays extraordinary candor — delivers and receives feedback with integrity.
• Exceeds expectations — goes above and beyond for co-workers, patients, clinicians, hospitals, and communities.
• Is never satisfied — keeps iterating & improving and embraces a growth mindset.
• Values speed & quality — understands that both can be done!

WHO WE ARE:

At Cadence, we care. We care for patients in their homes seamlessly using technology. We deliver personalized, accessible care that makes a meaningful impact on patients’ health. We believe that all chronic disease patients - regardless of zip code - deserve access to the best possible care. Care is at the core of everything we do.

The most important people at Cadence are the people who take care of our patients, our caregivers: nurse practitioners, registered nurses, medical assistants, patient success coordinators, and more. The patient-centric team at Cadence is reliable, responsive, warm, and knowledgeable. We hold ourselves to a high bar to deliver a memorable patient experience; a level of care that we all want for our own family members.

At Cadence, unlike most traditional healthcare settings, things change rapidly and that necessitates employees who embrace technology and are committed to helping build an even better service for patients and partner providers than we have today.

If you are passionate about putting patients first and changing the way care is delivered in America, join us at Cadence! Together, we'll make a meaningful impact on the lives of those we serve.

WHAT YOU’LL GET:

Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers
• Competitive salaries and quarterly incentives
• Medical, dental, and vision insurance
• TelaDoc (virtual primary care), and TalkSpace (online mental health services) memberships
• Discounted Peloton memberships
• Competitive PTO
• 401K and 401K match
• Onboarding stipend for remote equipment and home office setup
• Paid Parental Leave
• Charitable Donation Match program
• Expected compensation range: $20 per hour plus commission ($60,000 OTE)
• Location: remote, located in Pacific Standard Time Zone

Salary : $20