What are the responsibilities and job description for the Collections Specialist - Retail position at Caine & Weiner?
WE ARE SEEKING MOTIVATED INDIVIDUALS WITH GREAT ENERGY WHO ARE LOOKING TO BUILD A CAREER WITH US!
Caine & Weiner is one of the oldest agencies in the US, established in 1930. We enhance cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions. 20% of the Fortune 500 companies use our services.
PAY: $20/HR UNCAPPED COMMISSION
- Great work/life balance
- Commission is paid out 2 times a month
- Paid training
- Flexible schedules
- Personal desk/workspace
- Medical, dental, vision insurance, PTO, Sick time and 401k
- Competitive, challenging and rewarding environment
- Opportunities to grow
- Bilingual pay incentive – English/Spanish
- Casual Work Environment
Job Type: Full-time, days with one evening per week (until 7PM PST) and one 1/2 Saturday per month.
Job Description:
- Negotiate payments with businesses that have outstanding delinquent accounts with Caine & Weiner clients while providing excellent customer service.
- Make outbound telephone calls, examine debtor's financial situation, resolve disputes, and work to establish a resolution.
- Interact with customers to obtain and collect on past due accounts, while providing excellent customer service.
- Review account information and using probing questions in order to navigate through obstacles while collecting a debt.
- You'll be responsible for maintaining call quality and productivity measurements and ensuring a positive, problem-solving approach, using your customer service skills- along with positive relationships within a team environment.
- provide first class customer service to our clients, while obtaining to collect a debt.
- Set and exceed your own daily, weekly, and monthly goals.
Qualifications:
- Debt Collections, Call Center Customer Service, Commercial Collections, Collection Specialist are encouraged to apply
- Strong communications, analytical, negotiation and customer service skills as a collection agent
- FDCPA knowledge preferred
- Top notch negotiation skills
- Proven experience as a collection specialist or similar role
- Ability to work at a fast-paced with minimal oversight
- Ability to effectively present information to external and internal clients
ABOUT CAINE & WEINER
Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Our full suite of solution-based services provide our clients with individual customization and optimized recovery results.
Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
#IND123
Salary : $20