Systems Infrastructure Engineer

This position is accountable for overall design, installation and maintenance of the organization’s LAN, WAN and network security systems. Responsibilities include analyzing system performance, utilization reporting and capacity planning, establishing and implementing policies and procedures for LAN/WAN usage throughout the organization, executing network and security projects, executing and implementing security compliance, practices and policies, executing risk assessments and developing/documenting corrective action and project plans and system configurations. This position is also accountable for providing direction and support for other IT staff members.

Supervisory responsibilities

This position reports directly to the Director of IT Infrastructure. Staff reporting directly to this position for work direction and guidance include:

Direct Reports

System Infrastructure Administrators I-II

NATURE & SCOPE

• Leads in design planning for a company's technology architecture structure; implements hardware and software infrastructure.
• Develops and monitors the organization's technology architecture and plays a leading role in the vision and development of the company's future technology.
• Ensures infrastructure installations and upgrades are made in accordance with established policies, procedures and software licensing agreements.
• Identifies, implements and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Supports the day-to-day computer operations as well as the underlying infrastructure of a large computing center.
• Develops and implements IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Participates and recommends in the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements.
• Establishes and maintains regular written and in-person communications with the organization’s end users regarding pertinent IT activities.
• Interfaces with other engineers, administrators and project managers within the IT department; takes an active role in determining overall company technology and development strategies and specific strategies for individual projects.
• Exercises discretion and independent decision-making in IT necessary to ensure the growth of the credit union in a manner that supports the credit union’s mission and increases the profitability of the organization.
• Performs other duties as required.

Education, skills, & abilities

The Eight Superpowers:

1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.
2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.
3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.
4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.
5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.
6. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.
7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.
8. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

• Requires a Bachelor of Science Degree with an emphasis in Information Technology/Systems, Computer Science and 5-7 years of related work experience utilizing comprehensive knowledge of network operating systems and network management tools, as well as extensive experience (minimum 5 years) with Network Infrastructure hardware such as fiber optics, bridges, routers, universal cabling, gateways, firewalls, etc.
• Requires Cisco CCNA/CCIE, Brocade BCNE, Palo Alto PCNSA/PCNSE, VMware VCP or equivalent industry certifications. Certification requirements, including re-certification, may change according to organizational needs and technology trends as determined by the Director of IT Infrastructure.
• Proven experience in IT infrastructure strategic planning and development, project management, and policy development.
• Expert knowledge of VMware virtualization technologies and storage area networks.
• Experience with systems design and development from business requirements analysis through to day-to-day management.
• Strong working knowledge of intrusion detection and prevention systems.
• Expert knowledge of and demonstrated ability with TCP/IP, DNS, OSPF, SNMP, WAN technologies, VLANs and LAN switching and routing.
• Excellent written, oral, and interpersonal communication skills. Highly self-motivated, self- directed, and attentive to detail.
• Ability to conduct and direct research into IT issues and products. Ability to present ideas in business-friendly and user-friendly language.
• Ability to multi-task and work under time constraints to meet project deadlines.
• Requires On-Call availability for support escalation.
• Ability to operate a motor vehicle and maintain a clean DMV record.
• Ability to appear for work on time, follow directions from management, interact effectively with co-workers, understand and follow work rules and procedures and accept constructive criticism.

MAJOR Accountabilities

• Evaluates network requirements and recommends corresponding changes in order to meet the organization's needs.
• Consults with users on devising network requirements, analyzing project proposals, resolving conflicts between users, recommending favorable networking approaches, and expanding network systems design.
• Supervises lower tier administrators and related projects and workloads.

PHYSICAL REQUIREMENTS

• Ability to work within a datacenter environment; requires the ability to tolerate periods of continuous standing.
• Must be able to lift up to 50 lbs.
• Ability to tolerate periods of continuous sitting.

ENVIRONMENTAL CONDITIONS

• Work is primarily performed within an enclosed office. Subject to standard background noise found in an office environment.
• Travel required between locations during assigned shifts so ability to operate a credit union vehicle is required.

Note: Staff is expected to perform various tasks, projects and administrative duties as assigned

Management reserves the right to assign or change duties and tasks to this position at its discretion.

Salary Range (annually)

$122,573.13 - $141,587.11