What are the responsibilities and job description for the District Training Manager position at CALIBER CAR WASH?

Job Description

Company Overview

Caliber Car Wash was founded in 2018 in Atlanta, GA. The founders' goal was to build a “best in class” car wash company focused on improving the customer experience. Today, the company operates with 60 locations throughout GA, AL, FL, NC, SC, and TX. The company has a projected growth to 100 sites in the next 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader seeking an opportunity with a growing organization that cares about its people, let’s talk!

We are hiring a District Training Manager who will be responsible for designing, implementing, and overseeing comprehensive training programs to develop talent across multiple car wash locations within a defined district. This individual ensures team members and managers are equipped with the skills, knowledge, and behaviors necessary to deliver exceptional customer service, maintain operational excellence, and meet company goals. The District Training Manager plays a critical role in fostering a culture of continuous learning and professional growth within the organization. This role is ideal for a dynamic, results-oriented professional who is passionate about team member development and ready to lead and inspire a team to achieve success.

Responsibilities

Training Program Development

Develop and update training materials, including manuals, e-learning modules, and on-the-job training guides, tailored to car wash operations.
Ensure training programs align with company standards, operational goals, safety, and compliance requirements.

Onboarding and Staff Development

Conduct onboarding programs for new hires to ensure a strong understanding of company policies, procedures, and culture.

Facilitate leadership development for store-level management to prepare them for career growth opportunities.

Performance Management and Coaching

Observe team members in the field to provide feedback, coaching, and hands-on support to the store managers that will enhance performance and customer experience.

Identify skill gaps and work with Operations leadership to implement targeted training solutions to address them.

Operational Excellence

Collaborate with District Managers (DMs) and the SSC team to ensure standard operating procedures (SOPs) are consistently understood and supported across locations, reinforcing operational consistency without assuming accountability for performance.

Provide training on equipment maintenance, safety protocols, and compliance standards to empower teams with the knowledge and skills to succeed.

Safety Support

Support the company’s safety initiatives by delivering related training, ensuring required filings are completed, and accurately reporting safety-related information to maintain compliance and promote a safe work environment.

Metrics and Reporting

Track training completion rates and effectiveness using metrics such as productivity improvements, net promoter scores, and team member retention rates.

Report training outcomes and areas of improvement to Operations and Executive leadership.

Cross-Functional Collaboration

Work closely with the Operations, HR, and Marketing teams to ensure alignment in training initiatives.

Support the rollout of new technologies, processes, and promotions with appropriate training sessions.

Travel Requirements

Regularly travel to multiple locations within the district to deliver training and assess operational consistency.

Qualifications

Experience

3 years of experience in training or operational management, preferably within the car wash, retail, or service industries.

Multi-site management experience is a plus.

Education

Bachelor’s degree in business, management, education, or a related field preferred.

Relevant work experience may be considered in place of a degree.

Skills and Competencies

Strong leadership and coaching abilities.

Excellent communication and presentation skills.

Proficient in developing training materials and delivering training in various formats.

Analytical skills to evaluate performance data and identify trends / opportunities.

Technical Knowledge

Familiarity with car wash equipment, chemicals, and standard practices is highly desirable.

Proficiency in Microsoft Office Suite and learning management systems (LMS).

Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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