Assistant General Manager (AGM)

Job Title: Assistant General Manager
Location: California SMASH, El Segundo, CA
Pay: $60,000–$70,000/year (based on experience)
Schedule: Full-time – evenings, weekends, and event weeks required
Reports to: General Manager

About the Role

As the Assistant General Manager at California SMASH’s pickleball and social club, you’ll be a key operational and cultural leader. You’ll support the General Manager in overseeing daily operations, managing staff, and ensuring our members and guests have an unforgettable experience—whether they’re here to play, party, or both. From court coordination and vendor management to team leadership and member engagement, you’ll help keep the club running smoothly and socially vibrant.

What You’ll Be Doing

Operations & Facility Oversight

• Support daily club operations including court scheduling, cleanliness, and equipment upkeep
• Help manage vendor relationships (e.g., janitorial, food & beverage, maintenance)
• Monitor inventory and coordinate supply orders
• Ensure safety, cleanliness, and compliance across all areas of the club

Team Leadership & Staff Support

• Assist with hiring, training, and scheduling of front-of-house and operations staff
• Lead by example in delivering top-tier customer service
• Provide coaching and feedback to team members to foster growth and accountability

Member & Guest Experience

• Engage with members and guests to ensure satisfaction and resolve issues
• Support social programming and event execution in collaboration with the Events team
• Help promote club offerings and build a welcoming, inclusive atmosphere

Administrative & Tech Coordination

• Assist with payroll, budgeting, and reporting
• Support POS systems and integrations (e.g., GoTab, Tripleseat, BookTech)
• Track performance metrics and contribute to strategic planning

What Makes You a Smash Hit

• You have 2 years of experience in hospitality, recreation, or club management
• You’re a natural leader with strong communication and organizational skills
• You’re proactive, adaptable, and thrive in dynamic environments
• You’re passionate about creating memorable experiences for members and guests
• You’re comfortable with tech tools and operational systems

Requirements

• Availability to work evenings, weekends, and during peak event periods
• Familiarity with pickleball or recreational sports is a plus
• Experience with event platforms, POS systems, and vendor coordination preferred
• RBS and Management Food Service Safety certified, a plus
• CPR/AED certified

Why You’ll Love It Here

At California SMASH, we’re all about redefining how people play, connect, and unwind. Our team is made up of PLAYMAKERS—the spark behind every unforgettable guest experience. PLAYMAKERS lead with energy, anticipate needs, and create moments that stick. Whether it’s hyping up a tournament or quietly perfecting the vibe behind the scenes, they own the experience and help guests feel part of something special.

If you’re ready to bring the fun, build connections, and take pride in every shift, then welcome to SMASH—this is where PLAYMAKERS belong.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $60,000 - $70,000