Financial Aid Counselor/Program Coordinator

Job Summary

The Financial Aid Counselor/Program Coordinator performs a variety of processing and specialized financial aid functions to facilitate administration of financial aid programs and delivery of funds to students in support of access and student success.

Key Responsibilities

Activities include determining eligibility, awarding aid, facilitating problem solving with students and parents, and making professional judgment decisions regarding student aid eligibility. The Counselor provides leadership and program oversight over an assigned area of specialty. Adjudicates appeals and provides training to other staff. The Counselor shares responsibility for delivering service excellence to students and customers on a daily basis through interactions ranging from correspondence regarding program navigation and problem solving, as well as counseling and outreach activities.

Knowledge Skills and Abilities

• In-depth knowledge and understanding of current financial aid needs analysis methodology.
• Knowledge of online student information systems.
• Ability to interpret, analyze, and apply financial aid and academic policies and procedures
• Thorough understanding of the federal, state, and institutional rules governing the various forms of financial aid.
• Demonstrated ability to conduct presentations to groups of varying sizes.
• Ability to represent a department/organization as a knowledgeable and authoritative agent while remaining supportive, calm, and professional even under highly charged circumstances.
• Ability to handle information in a confidential and professional manner.
• Demonstrated ability to communicate technical information and convey disappointing information.
• Excellent communication and negotiation skills. Ability to be a team player and excellent colleague.
• Ability to handle multiple tasks with short deadlines.
• Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

Department

Enrollment Services – Financial Aid

Compensation

$4,304 to $6,120 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

Full-time temporary position for one year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race or ethnicity (including color or ancestry), nationality, religion or religious creed, gender (or sex), gender identity (including transgender), gender expression, sexual orientation, marital status, disability, medical condition, genetic information, age, veteran or military status. CSULB is an Equal Opportunity Employer.