What are the responsibilities and job description for the Parts Front Counterperson position at California Truck Centers?
Job Details
Description
The Heavy Duty Truck Parts Counterperson position assists customers, in person and on the phone, with their purchasing of truck parts and components. This is done by researching customer needs, communicating pricing and availability, making recommendations for alternative products, creating invoices, and retrieving/sourcing products to fill the customer’s order.
A Day in the Life May Include:
• Provides exceptional customer service to customers, including greeting and thanking them for their business.
• Handle parts requirements of customers through counter service and sales.
• Use computer or other company resources to research part details and prices.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Problem-solving with a positive attitude.
• Fill orders from stock as well as procure parts necessary to fill customer needs.
• Be able to place orders to suppliers to fill customers’ needs.
• Accurately process invoices.
• Assists in maintaining inventory control.
• Assist in keeping the Parts area clean, orderly, and stocked.
• Supply service technicians with parts using proper procedures.
• Use telephone to assist customers placing phone-in orders.
Qualifications
POSITION REQUIREMENTS:
Work shifts may vary. Applicant must be able to work days, evenings, and weekends.
Positive attitude required.
Education and Experience:
- Four to five years of heavy-duty OEM (DTNA, Paccar, Volvo/Mack, Navistar, etc.) experience performing similar job functions is required. A combination of varying experiences may be considered to meet this qualification.
- High School diploma and/or 2-year degree from an accredited institution.
What's in it for you?
We have been a family-owned and operated business since 1930, and we are excited to grow our California Truck Centers Family with you! Over the years, the dealerships of California Truck Centers have won numerous sales and excellence awards including ATD, and Business Week National Dealer of the Year. California Truck Centers has expanded to eight locations throughout California from Bakersfield to Sacramento becoming one of the larger Freightliner dealer groups in the Country, now employing over 600 people. It is important to us that our California Truck Centers family is taken care of at work and for their future. We offer competitive pay and phenomenal benefits including medical benefits, profit sharing, training, 401(k), paid time off, and additional benefits!
Salary : $22 - $32
