What are the responsibilities and job description for the Field Service Representative (WA) position at California Water Service Group (CWSG)?
Job Description:
The Field Service Representative is responsible for providing support to various departments within the company including, but not limited to, Accounting, Operations, and Customer Service, by ordering, receiving, maintaining, and issuing stores material; assisting customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality, creating, dispatching, and tracking all purchases of materials, parts, or supplies, including those for fleet vehicles; writing and resolving field orders, creating specific and non-specific work orders; processing and tracking change orders; preparing and maintaining files, reports, and logs; performing various administrative duties including shipping/receiving mail or packages and submitting requests for checks or payments; responds to and resolves inquiries from customers, vendors, and contractors. The position is located in Gig Harbor, WA.ESSENTIAL FUNCTIONS:
Order, receive, issue, inventory, and control stores material
Prepare necessary storeroom charges/credits and reports on storeroom operation
Maintain material in storeroom and yards in a clean and orderly manner
Accurately balance and complete a daily cash report
Assist customers in person and by phone, addressing questions regarding billing, payments, conservation, and water quality and provide high quality customer service as necessary
Enter data into the computer as required with speed and accuracy
Perform a variety of routine clerical work, including filing, scanning, collections, processing payments, scheduling appointments, and compiling reports
Operate standard office equipment, including word processing equipment as assigned; may perform duties on various computer applications and programs
Perform major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
Initiate, update, and complete specific and nonspecific capital projects; perform accounting functions related to all aspects of project lifecycle including monitor and research expenses
Perform administrative duties as needed, create and update forms, filing, receive radio calls from field, purchase, and restock break room/lounge supplies
Perform work safely by adhering to Washington Water Safety programs and policies as well as reporting hazards and unsafe conditions
Coordinate, create, and dispatch all purchase orders for materials, parts, or supplies
Respond to and resolves inquiries from customers, vendors, and contractors
Comply with Sarbanes-Oxley (SOX) requirements
Coordinate delivery and pickup of materials or orders, ships/receives packages or mail, and organizes/tracks existing inventory
Write and resolve field orders
Other duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or GED
Valid Washington State Driver’s License with an excellent driving record
Water utility experience desired
Ability to obtain forklift certification to operate forklift as needed
Upon hire, must provide proof of COVID-19 vaccination status
Salary Range: $37,500 - $65,000
Deadline to submit resume is Tuesday, April 12, 2022.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.