What are the responsibilities and job description for the Contact Center Consultant position at Call Federal Credit Union?
Position Summary: Provide member support via telephone and electronic methods. Perform inquiry and
transaction requests; actively resolve member concerns regarding debit cards, home banking/bill payments.
Process loan requests and submit for approval. Achieve goals in a sales-focused environment.
transaction requests; actively resolve member concerns regarding debit cards, home banking/bill payments.
Process loan requests and submit for approval. Achieve goals in a sales-focused environment.
Essential Functions and Responsibilities:
- Receive incoming telephone calls promptly and in a friendly and pleasant manner.
- Provide member’s information and process transaction requests, stop payments and check orders.
- Assist members with debit card issues and online banking/bill payment issues.
- Maintain extensive knowledge of all credit union products and services in order to assist members quickly and efficiently.
- Research and resolve complex member issues independently.
- Sustain general knowledge of loan products and services.
- Enter loan requests thru Loancierge and determine additional probing questions to ensure all information and documents are received for submission to loan officers
- Mail/Fax and Email information/forms to members.
- Ensure prompt follow-up to members.
- Service members thru Relationship Manager
- Sell appropriate products and services to all members
- Advocate and demonstrate company brand
- Other duties as assigned
Qualifications:
- High School diploma or equivalent
- Excellent interpersonal skills and telephone manner are essential
- Takes initiative to proactively add value to the member and credit union
- Positive and optimistic
- Trustworthy and honest
- Acceptable background check; credit, criminal and insurance
Environmental Factors and Physical Requirements:
This position requires the employee to work indoors in a typical office environment. While performing the
duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations,
and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of
1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp,
and visual acuity to use a keyboard, operate equipment and read application information. The employee
frequently is required to sit, reach with arms, talk and hear.
duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations,
and the ability to stand, walk stoop, kneel, crouch and manipulate (lift, carry, move) light to medium weights of
1-25 pounds. Requires good hand-eye coordination, arm hand and finger dexterity, including ability to grasp,
and visual acuity to use a keyboard, operate equipment and read application information. The employee
frequently is required to sit, reach with arms, talk and hear.
Location: 4605 Commerce Road, Richmond, VA 23234
Remote/Work from home if you meet the minimum high speed internet requirements, otherwise you will be required to work on site at one of our locations. Must reside in the Commonwealth of Virginia.
Hours
40 hour workweek between the hours of 8:00am and 5:00pm, Monday - Friday.
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
Parental Leave
HSA Employer Contribution and Matching
Employer Paid HRA
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Benefits:
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life
Pet Insurance
HSA/FSA/DCA
Accident Insurance
Critical Illness Insurance
401K with generous employer contribution
Company Paid Benefits Include:
Group Life Insurance
Short-term Disability
Long-term Disability
Parental Leave
HSA Employer Contribution and Matching
Employer Paid HRA
10 Paid Holidays
Birthday Off with Pay
Paid Community Service Time
PTO
Flexible work from home options available.
Salary : $18
