Training Specialist

Description

  This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best-in-class program coordination, administration, communication, evaluation, and measurement-ensuring participants have the best-in-class learning experience, training runs smoothly and effectively and is delivered with the expected outcomes. This role is responsible for new customer training and ensuring all training material is updated in our CallTower Solutions Center. This role will coordinate with the Learning and Development Manager.

 

Position responsibilities:

· Develop   course material for live sessions around CallTower services

· Develop,   record, and produce online video courses for CallTower University

· Provide   training online and/or backup for on-site training

· Introduce   customers and employees to new functionality released via documentation,   webinars, and announcements

· Be able to   explain the complexities of CallTower effectively to users having different   levels of technical savvy

· Work with   Solutions Architects to remain ahead of upcoming changes within CallTower   services

· Be a backup   trainer and assistant for all other CallTower training

· Suggest program   improvements based on participant feedback

· Assist with   updating and adding new CallTower Solutions Center articles that assist with   all training functions

· Manage   Platinum training customers from start to finish

Essential skills and experience: 

· Bachelor’s   degree or additional relevant experience.

· 2 years’ experience   providing training or teaching strongly preferred

· Organized   and detail-oriented

· Ability to   communicate clearly verbally and in writing

· Strong   presentation skills

· Ability to   work independently and as a member of a team

· Highly   motivated, flexible, adaptable nature

· Able to deal   with different personality styles and learning styles

· A positive   mindset, fast learner, a highly collaborative employee with a growth mindset.   

· A passion   for learning and development, organizational development, and continuous   improvement. 

· Success in building   credible relationships with other departments

· Proven track   record of successfully working cross-functionally and/or cross-geographically   

· Some   experience working with a learning management system (Paylocity), PowerPoint   and Salesforce

Salary : $45,700 - $57,800