What are the responsibilities and job description for the Fulfillment Manager position at Calyan Wax Co.?
Calyan is a give-back candle company focused on becoming the top 100% soy candle brand in the United States, known for our reliability, our “surprise and delight” customer service, and our commitment to funding the fight against human trafficking. We continue to grow at a fast pace since our founding in 2017, averaging 98% year-over-year growth.
We are seeking an experienced professional to join our Management Team. This individual will play a key role in enhancing our efficiency in Fulfillment while fostering a positive team environment. If you have a strong manufacturing management background and experience in leading teams, we invite you to bring your expertise to Calyan and help us continue our exciting growth journey.
Core Responsibilities:
- Order dispatch management
- Finished goods inventory counts management
- Fulfillment process management (SOPs)
- Shipping supply R&D
- Fulfillment forecast management (labor planning)
Duties:
- Fulfillment Staff Management
- Setting employee schedules that serve Fulfillment’s needs.
- Managing time off requests.
- Holding employees accountable to employee policies – verbal/written employee corrective action.
- Quarterly performance reviews with each staff member.
- Clear communication with Fulfillment team on how, what, and when.
- Fostering an empowering and motivating culture within the department.
- Assisting in interviews for Fulfillment staff members.
- Fulfillment Forecast
- Maintaining labor/dispatch forecasts based on up-to-date CPHs and volume of units needing to be dispatched each month.
- Advising Director of Ops on additional labor hours needed.
- Order Dispatch Management
- Setting weekly and monthly fulfillment output plans.
- Ensuring all open orders are shipped on time.
- Collaborating with Production Manager on processing Amazon inventory requests.
- Scheduling outbound freight.
- Ensure on-time pick up/delivery based on information from sales department.
- Ensuring notifications to appropriate departments on shipment pick up confirmations.
- Maintaining an organized filing of copies of signed packing slips/BOL for future reference.
- Processing distributor chargebacks.
- Ensuring quick handling of lost/broken package/returns & managing claims with carriers to receive reimbursements.
- Inventory Management
- Ensuring finished goods and Uline inventoried items are counted monthly and necessary adjustments complete.
- Collaboration with Purchasing Manager on quantities of shipping supplies needed.
- Reconciling Amazon finished good and Amazon shipping supply inventory counts monthly.
- Ensuring adequate inventory of marketing materials included in shipments.
- Adjusting out used shipping supplies monthly based on sales reports.
Salary : $70,000
