What are the responsibilities and job description for the Sales Development Representative - Inside Sales position at Cambium Learning Group?
Job Location: Remote, US. Must reside and work within the US.
Job Overview
The Sales Development Representative - Inside Sales plays a pivotal role in driving customer enrollment and loyalty through exceptional service and tailored solutions. This position directly contributes to achieving sales goals across Time4Learning & Brightspire Virtual School by identifying, qualifying, and closing opportunities, while partnering with the Revenue & Growth Marketing team to align promotional strategies and messaging with overall sales goals. This is a contributor role with clear ownership to drive conversion. Total compensation is based on performance. Must be available for 10am - 6pm ET shift, Monday - Friday
Job Responsibilities
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.
Job Overview
The Sales Development Representative - Inside Sales plays a pivotal role in driving customer enrollment and loyalty through exceptional service and tailored solutions. This position directly contributes to achieving sales goals across Time4Learning & Brightspire Virtual School by identifying, qualifying, and closing opportunities, while partnering with the Revenue & Growth Marketing team to align promotional strategies and messaging with overall sales goals. This is a contributor role with clear ownership to drive conversion. Total compensation is based on performance. Must be available for 10am - 6pm ET shift, Monday - Friday
Job Responsibilities
- Respond promptly to all prospect inquiries through phone, email, social & chat.
- Conduct targeted outreach to families exploring independent study or alternative education pathways, converting interest into qualified opportunities.
- Manage and maintain a calendar of consultation appointments, ensuring timely delivery of scheduled sessions.
- Identify trends and recommend solutions to drive increased customer enrollment and long-term loyalty.
- Accurately document all prospect interactions and outcomes in CRM systems.
- Execute special projects as assigned.
- Use solution-oriented techniques that will leave an impeccable first impression.
- Maintain a positive, empathetic, and professional attitude towards internal & external customers.
- Must be available to work occasional Saturdays and overtime.
- 2 - 4 years inside sales experience, ideally in education, edtech, or SaaS.
- Ability to effectively close deals while fostering excellent customer relationships and retention.
- Proven success in outbound prospecting and lead qualification.
- Self-motivated, results-driven, and comfortable working autonomously in a remote environment.
- Proficiency with CRM tools (Salesforce or similar), Microsoft Office and Google Workspace.
- Excellent organizational skills and the ability to multitask..
- Exceptional customer service, written & oral communication skills.
- Exceptional analytical and problem-solving skills.
- Bilingual proficiency in Spanish is a plus.
- Must be available for 10am - 6pm ET shift, Monday - Friday.
- Required internet speed of at least 7Mbps. A speed test will be conducted.
Remote First Work Environment
Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.
If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.
The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.
As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).
We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.