What are the responsibilities and job description for the Receptionist position at Cambridge Village of Wilmington?
Job Title: Front Desk Receptionist
Job Summary:
We are seeking a friendly and professional Front Desk Receptionist to manage phone calls, greet visitors, and provide administrative support to ensure the smooth operation of our facility. This role involves interacting with residents, family members, and staff, handling emergency responses, and assisting with various clerical and housekeeping tasks.
Key Responsibilities:
- Answer phone calls, direct them to the appropriate person, or take messages.
- Assist with emails, faxes, and photocopying.
- Maintain resident and staff directories and update records as needed.
- Accept and forward job applications.
- Respond to resident emergency calls and take appropriate action.
- Announce emergency codes and instructions when necessary.
- Help residents, families, and others with inquiries about the facility.
- Log and track resident emergencies.
- Enter maintenance requests and manage work orders.
- Accept payments for services and charges.
- Set up emergency response system for new residents.
- Create and distribute key fobs and locker assignments.
- Perform light housekeeping in common areas.
- Handle marketing inquiries and refer them to the Marketing Department.
Qualifications:
- High school diploma or equivalent.
- Strong customer service skills and professional phone etiquette.
- Basic computer skills, including Microsoft Word and email.
Physical Requirements:
- Ability to sit, stand, and move around the office.
- May occasionally lift up to 25 lbs.
Work Environment:
- Office setting with normal office hours. Reasonable accommodations available for individuals with disabilities.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
Experience:
- Phone etiquette: 1 year (Preferred)
Ability to Commute:
- Wilmington, NC 28405 (Required)
Ability to Relocate:
- Wilmington, NC 28405: Relocate before starting work (Required)
Work Location: In person
Salary : $14
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