Front Desk Associate

POSITION OVERVIEW: The Front Desk Agent is responsible for checking-in and checking-out hotel guests in a timely and professional manner while following our brand and IHG service standards. They will also respond to special requests and provided additional information and assistance to all guests as needed.

Additional Compensation

• Hotel Brand Discounts

Benefits:

• Flexible schedule
• Paid time off

Communication method(s) used:

• In person

Hours per week:

• 20-29

This Job Is:

• A job for which hotel experienced candidates are encouraged to apply
• A good first job for someone who is just entering or re-entering the workforce with limited experience or education

Responsibilities

• Greet and assist guests at the front desk, providing exceptional customer service.
• Manage reservations and check-in/check-out processes efficiently.
• Handle guest inquiries and complaints with professionalism and courtesy.
• Operate multi-line phone systems to ensure effective communication.
• Maintain a clean and organized front desk area.
• Collaborate with hotel management to enhance guest experiences and resolve issues.

Qualifications

• Strong customer service skills and experience in a front desk role
• Previous hotel or hospitality experience required
• Proficient in phone etiquette and handling multi-line phone systems
• Ability to manage guest relations effectively
• Knowledge of hospitality management principles is a plus
• Multilingual or bilingual capabilities are advantageous
• Familiarity with night audit processes and resort operations is beneficial

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Dumfries, VA 22025 (Required)

Ability to Relocate:

• Dumfries, VA 22025: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15