What are the responsibilities and job description for the Canine Travel Coordinator position at Canine Companions For Independence, Inc.?
At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.
Our Employee Benefits
We believe in offering a comprehensive benefits package to ensure the well-being and growth of our team:
- Retirement Savings: Employer-matched 403(b) retirement plan
- Community Engagement: Additional paid hours to volunteer within your community
- Employee Assistance & Wellness Programs: Support for both professional and personal well-being
- Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress
Employee Testimonial
“The organization really lives out the core values in daily actions and decision making. I enjoy coming to work as I know that my day will be filled with integrity as the organization does what is right, guided by honesty, accountability, and sincerity.”
“The organization really lives out the core values in daily actions and decision making. I enjoy coming to work as I know that my day will be filled with integrity as the organization does what is right, guided by honesty, accountability, and sincerity.”
- Canine Early Care Technician
The Canine Travel Coordinator is responsible for coordinating travel arrangements for puppies and adult dogs in partnership with the Canine Travel Coordinating supervisor. Duties include working with the regional training centers on logistics of dog shipments, scheduling flight reservations with commercial airlines, preparing transportation documents and crates, and coordinating with volunteers to facilitate transport of dogs and puppies to and from the airports. The Canine Travel Coordinator will also assist with transport of puppies and dogs as needed to ensure a timely arrival at destinations.
A typical day as a canine travel coordinator may include:
- Maintain all travel & logistical information in flight spreadsheets & appropriate calendars to ensure departments (CEDC, Regional Centers) have accurate information to reference.
- Collaborate with veterinary department, training and kennel staff as needed for adult dog transfers.
- Coordinate with regional centers on shipping information and any updates made post booking– ensuring shipping request locations and pickup person is listed in a timely manner, ensuring accuracy of information, and communicating reservations to the regions.
- Work with regional volunteer coordinators, puppy program staff and campus volunteers arranging transportation to and from the airports.
- Complete bookings with airlines and process all paperwork, including creation of travel packets to airlines with Airline specific paperwork, heath certificates/ECVIs, and local travel paperwork.
- Provide high touch collaboration with our volunteer to build and maintain relationships to build our Canine Companions Aviation Partners program.
- Occasionally traveling to an airport to meet with new pilots/touch base with current pilots.
- Management of Canine Travel Volunteer activities, scheduling, and training.
- Request volunteer transporters from American Airlines via their Pups in Flight program as needed
- Arrange foster care as needed for puppies unable to travel or puppies in need of foster to flight
- Manage shipping supplies and inventory levels; maintain flight kits backstock, crates for shipping, etc.
- Maintain Shipping Manual and shared shipping documents, ensuring any changes are communicated to relevant staff.
- Transport puppies to the airport for their flights as needed.
- Be accountable not only for direct responsibilities outlines in this job description but also to serve fellow staff and other constituents with whom position interacts. Ensure actions and communications follow core values.
Qualifications:
To be successful in this position:
- Must Haves:
- Able to perform several tasks concurrently, time management and good organizational and communication skills.
- Excellent interpersonal and communication skills, both written and spoken.
- Excellent customer service skills, ability to work with different personalities and temperaments.
- Familiarity with dog training and behavior, animal health and disability awareness and sensitivity.
- Able to safely lift 45 pounds and safely handle, hold and restrain active dogs weighing up to 110 pounds. Employees should seek assistance when lifting dogs or objects weighing more than 45 lbs.
- Current/valid driver’s license
- High school graduate, GED or equivalent
- Nice to Haves:
- Previous high-volume administration, working with volunteers, and/or customer service experience.
- Experience working with pilots, airlines or in scheduling/logistics.
Compensation: $21-23.50 per hour
Inclusion and Diversity Commitment
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.
Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
Accommodation Request
If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.
Salary : $21 - $24