Senior Manager Technology

Why Join Our Team?

Canine Companions dedication to our mission is only equal to our dedication to our employees. 

 

Open to consider candidates who can work out of one of our following locations: 

• Oceanside, CA 

• Santa Rosa, CA 

• Orlando, FL 

• Medford, NY 

• New Albany, OH 

• Irving, TX 

BENEFITS: 

• Comprehensive benefit program including employer-paid medical, dental and vision for staff 

• 14 paid holidays, including an Inclusion Holiday 

• 17 paid days off (Paid time off, PTO), including hours to serve your community 

• Employer matched 403(b) retirement plan 

• Employee assistance plan/wellness programs 

• Diversity and Inclusion Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress. 

 “I am so thankful and proud to work for an organization that not only cares about the people it serves, but also for the people it hires to provide the services.” - Senior Fundraising Team Member 

About the Position

As Senior Manager Technology, you will be a leader in the Technology Department and oversee end user technical support, infrastructure operations, and cybersecurity. This position serves as a trusted technology advisor to leadership, as well as a helpdesk escalation point on desktop, server, network, cloud services and mobile device inquiries for the organization’s six campuses nationwide. This position will work closely with the Senior Vice President Technology to make strategic department decisions, manage budgets, and support staff in accordance with the organization’s core values: Teamwork, Compassionate Service, Integrity, Community, Excellence, and Innovation. 

  

A typical day as a Senior Manager Technology may include: 

• Manage technology helpdesk, ensuring tickets are resolved within established Service Level Agreements and providing coverage as needed (8:30am to 8pm EST) 

• Supervise infrastructure team members, coordinating helpdesk shifts and travel assignments for onsite technical support requirements (network setup, event audio/visual oversight) 

• Direct systems administration, including cloud-based environments, complex networking, hardware maintenance, device inventorying, software licensing, and technology accessibility 

• Lead implementation of cybersecurity projects, allocating team resources and producing reliable timelines for launch 

• Manage cybersecurity controls, login securitization, and proactive auditing of all technology services. Transition entire organization to single sign-on and multi-factor authentication. 

• Standardize data backups across all systems, focusing on sustainable retention policies and efficient restoration processes 

• Develop, maintain, and refine disaster recovery plans, including failover measures, redundancies, and preventative actions 

• Evaluate, recommend, and implement best-in-class technology solutions, from digital transformation, automations, and threat intelligence 

• Build strong working relationships with technology vendors, actively seeking opportunities for streamlining, cost efficiency, and strategic growth 

• Track procurement expenses against established budget. Propose procedural improvements to supervisor based on organization productivity needs 

• Deliver presentations and trainings to staff, management, and business partners when necessary. Communicate ongoing trends in technology operations to leadership team. 

• Serve as primary emergency backup for Senior Vice President Technology on infrastructure and security matters 

• Be accountable not only for direct responsibilities outlined in this job description but also to serve fellow staff and other constituents with whom position interacts. Ensure actions and communications follow core values. 

 

EXPECTATIONS: 

To be successful in this position: 

 

EXPERIENCE: Six to eight years of infrastructure administration, helpdesk support, and/or cybersecurity work in a multi-unit organization.  

 

Experience with: 

• At least two years of managing teams 

• Microsoft: Active Directory, Entra, O365, InTune, Defender, patching and server administration 

• Networking administration (Ubiquiti) 

• VoIP administration (RingCentral) 

• Virtualization 

• Data backup and storage (Veeam, Veeam Data Cloud) 

• Audio/Visual and streaming (Extron, Poly, OBS) 

• Competency in Salesforce or other CRM platform desirable 

EDUCATION: Bachelor’s degree in an applicable or related field (Information Systems, Information Technology, Computer Science), or a combination of education/experience from which comparable knowledge and skills are acquired. 

LICENSES: CompTIA A , Network , Security , Azure 104, Cisco/VMWare/JAMF/similar, MSFT Systems 

Admin/Engineer/IT Professional 

 

SCHEDULE: Full - Time 

RATE OF PAY:   

• $90,000-$100,000 per year (California & New York) 

• $76,000-$95,000 per year (Florida, Ohio, Texas) 

 

The base salary range above represents the low and high of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of total compensation package for employees. 

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 

 

Salary : $76,000 - $95,000