What are the responsibilities and job description for the Collections Workout Specialist position at Canon Financial Services?
Overview
Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is currently seeking a Collections Workout Specialist (Specialist, Workout). The Workout Specialist initiates collection activities on delinquent contracts in excess of 90 days delinquent and distressed/defaulted contracts as identified and assigned by management.
Responsibilities
- Manage troubled/distressed/defaulted contracts and develop win-win strategies for both the customer and CFS - Manage 31+ and 91+ Workout Department and Individual portfolio delinquency - Manage company losses within budget - Manage individual losses within established budget in assigned portfolio - Generate daily phone calls within established parameters as established by management - Complete all required monthly reporting, status updates and coding within prescribed deadlines by management (Top 50, Monthly charge-off recommendations, CPC Top 50, Ray Morgan Delinquency, Syndicated Contract status updates, etc) - Maintain call quality standards as established by management including monthly review and acknowledgment of all monitored calls - Make strategic recommendations for resolution of defaulted contracts - Ensure proper cash posting for monies received on assigned portfolio including review and posting of unapplied cash - Recommend and complete advanced workout resolutions in the form of contract settlements, extensions, restructures and payment plans as necessary - Assign equipment repossessions as necessary - Track and monitor all equipment returns as necessary - Develop and/or revise department owned business rules as assigned and/or necessary - Partner with internal and external parties (dealers, customer service, collections, legal, credit etc) as necessary to resolve customer issues - Utilize all tools and systems to resolve defaults and cure delinquency within company policy and assigned authorities - Special projects as assigned by management - Recognize and appreciate the differences within the diverse population and treat all with respect - Ensure highest level of customer service - Maintain a positive work environment - Resolve customer issues in a timely manner - Develop and cultivate strategic business contacts both within and outside the company
Qualifications
- Requires a bachelor's degree in a related area or equivalent work experience - 3+ years experience in Workout or advanced Collections experience - Prior leasing experience a plus The company will not pursue or support visa sponsorship for this position.
Company Overview
About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com. † Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers. #CFS
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