What are the responsibilities and job description for the Client Services Supervisor position at Canon U.S.A., Inc.?
Client Services Supervisor
Location
US-IL-Chicago
Company
Canon Solutions America, Inc.
| Requisition ID | 31705 | Category | Facilities | Position Type | Full-Time |
Responsible for all on-site business activities representing Canon Solutions America for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources for other Canon employees, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
Production and Workflow for 2 locations
- Monitors and ensures compliance with established workflow processes and procedures.
- Oversees mail, reception, pantry, hospitality, conference center services for 2 locations.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Consistently stocks alcohol for reception,no serving alcohol, but must be comfortable working in environment that serves alcohol.
Supervision and Employee Relations
- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site Canon personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
Client Relationship Management
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
Equipment Knowledge and Care
- Establishes a working familiarity with on-site Canon equipment capabilities; maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of Canon hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
- Associates degree or equivalent required.
- Strong customer service and communication skills are required.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
#PM20 #LI-HB1
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