What are the responsibilities and job description for the Desktop Support Engineer (Power BI Support) position at Canvendor?
Title: Power BI Support Specialist
Location: Decatur, IL (Onsite)
Duration: 12 Months
Type: Contract
Responsibilities:
Should have good knowledge on Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
- Strong ability to communicate clearly and professionally with end users.
- Strong ability to understand complex issues in an often-ambiguous environment.
- Experience in Technical support projects and handling customers.
- Should have worked in customer support projects in the past.
- Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
- Strong email writing skills. Should be able to write detailed emails with excellent presentation.
- Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
- Should have strong ability to handle escalations, involve the right parties and deescalate the situations.
- Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
- Co-ordination with engineers and user.
- Providing desk side support for local users and remote assistance for users.
- Monitor, track and respond to customer satisfaction survey responses.
- Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
- Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
- OS Troubleshooting, Outlook Troubleshooting and Configuration
- Should be well versed in remote support.
- Should have good communication and technical knowledge.