What are the responsibilities and job description for the Relationship Manager position at Capacity LLC?
Primary Duties & Responsibilities:
The Relationship Manager is a mid- to senior-level role that reports to the Chief Commercial Officer. The main responsibilities that the person holding this job will have include:
- Building rapport and maintaining strong, trusting relationships with clients.
- Access the client’s needs including shipping methods, custom packaging solutions.
- Work closely with Operations and Customer Service to resolve client issues quickly and successfully.
- Advocate Capacity's quality services and processes.
- Assist in client contract renewals and revisions.
- Attend networking events and conferences.
- Analyze data and be able to problem solve.
Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Provide proven experience as a Relationship Manager, minimum 3-5 years required.
- Most of our clients are located in NYC, however some clients are located around the country and we encourage in person visits with our clients.
- Strategic thinker with exceptional analytical skills.
- Salesforce experience.
- Project Management expertise.
- Great communicator, loves to talk on the phone and can write exceptional emails.
- Must be a team player with a customer-oriented mindset.
- Familiar with creating and working with charts and graphs in Excel and Powerpoint.
Preferred Experience:
- Experience working with Parcel Carriers (i.e. UPS, FedEx, DHL) and doing contract negotiations.
- Salesforce CRM.
- Microsoft Excel.
- Confluence Team Collaboration Software.
- Tableau.