What are the responsibilities and job description for the Salesforce Service Cloud Developer position at CapB InfoteK?
CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried or contract basis. We provide industry standard benefits, and an environment for LEARNING & Growth.
For one of our going on project we are looking for a Salesforce Service Cloud Developer. The position is based out of NY.
The developer is responsible for developing high performing solutions on the Salesforce platform to meet client requirements. He/she is expected to have strong experience in software development, including, but not limited to, Salesforce technologies such as Visualforce, Apex and Lightning.
Responsibilities:
• Implement Salesforce solutions that adhere to platform best practices. Typical Salesforce implementations include custom platform development (Apex, Visualforce, Lightning Components), integrations with back office systems (often using middleware tools) and complex data migrations.
• Participate in development workstreams, from design through testing and deployment.
• Assist in creation of technical design and functional specifications.
• With project leadership, assist in the estimation of work effort and set a realistic schedule for development.
• Troubleshoot technical issues and identify modifications needed in addressing the issues.
• Support application code deployment from Test to Production environment.
• Work in a team environment blended with onshore and offshore developers.
• Work closely with the client team for knowledge transfer and education.
Qualifications:
• Excellent verbal and written communication skills
• Preferred 4 years of direct experience in software development and/or programming design and systems management
• Preferred 2 years experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, Apex data loader, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
• Direct implementation experience with Salesforce Service Cloud (including CTI integration, Service Cloud Console, Salesforce Knowledge, Case Management, etc.)
• Knowledge of broader programming technologies such as HTML, XML, JSON, jQuery, SOAP, AJAX, JavaScript (including modern JavaScript libraries), Adobe Flex, Java, JSP, PHP, .NET, SQL
• Knowledge of different database platforms such as Oracle, DB2, SQL Server, Sybase
• Detail orientation with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Experience with other CRM software (Oracle, Dynamics, etc.) is a plus but not required.
Certifications:
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I Certification
• Salesforce Lightning Component Framework Specialist (Trailhead Super Badge)
• Salesforce Lightning Experience Specialist (Trailhead Super Badge)
• Salesforce Service Cloud Specialist (Trailhead Super Badge)
