What are the responsibilities and job description for the Concierge position at Cape Resorts Group?
Congress Hall has welcomed generations of travelers with authentic hospitality since 1816. In an iconic setting along Cape May's famous beachfront, it is a true American classic; relaxed yet elegant, luxurious yet fun. Vacations are filled with rich experiences and simple pleasures for friends old and new.
Property: Congress Hall
Position Overview: Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.
These duties may be described as, but not limited to:
Required Knowledge, Skills, Abilities:
Minimum Qualifications:
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Property: Congress Hall
Department: Marketing
Position Title: Concierge
Reports To: Concierge Manager
Position Overview: Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.
These duties may be described as, but not limited to:
- Greet guest in a friendly and courteous manner.
- Coordinate special events or special projects as assigned.
- Assist guest with problems with hotel services.
- Arrange transportation needs for guests.
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
- Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.
- Assist guests with restaurant reservations, golf reservations, show tickets, etc.
- Provide guests with directions to spots in Cape May and the surrounding area.
- Sell tickets for hotel special events.
Required Knowledge, Skills, Abilities:
- Must possess excellent communication skills, both verbal and written.
- Ability to converse with guests and provide information in a friendly manner.
- Must possess excellent customer service skills.
- Must possess computer skills, including Microsoft Word, Excel and Outlook.
- Must be comfortable with learning and operating different software systems.
- Must be able to multitask efficiently.
- Must be available on weekends.
Minimum Qualifications:
- High School or equivalent education required. Bachelor’s Degree preferred.
- 3 years previous customer service experience required.
- All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Salary : $38,000 - $48,100
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