What are the responsibilities and job description for the Cafe Manager position at Cape Resorts?
Department: Tommy’s Folly
Position: Tommy’s Folly Café Manager (Coffee shop and Ice Cream Shop)
Reports To: Congress Hall General Manager and Food and Beverage Director
Supervisory Responsibilities: Café clerks
Position Overview: As the Tommy’s Folly Café Manager the principle responsibilities are to maintain inventory of all café retail products. Schedule, manage and coach all clerks. Execute all directives from General Manager and Food and Beverage Director to create goals that will assure yearly growth and future success. Excellent opportunity for a working manager to run an established coffee shop in addition to a new Ice Cream Shop!
These duties may be described as, but not limited to:
Position: Tommy’s Folly Café Manager (Coffee shop and Ice Cream Shop)
Reports To: Congress Hall General Manager and Food and Beverage Director
Supervisory Responsibilities: Café clerks
Position Overview: As the Tommy’s Folly Café Manager the principle responsibilities are to maintain inventory of all café retail products. Schedule, manage and coach all clerks. Execute all directives from General Manager and Food and Beverage Director to create goals that will assure yearly growth and future success. Excellent opportunity for a working manager to run an established coffee shop in addition to a new Ice Cream Shop!
These duties may be described as, but not limited to:
- Responsible to ensure proper levels of inventory in TF for all products and request items when levels fall below pars. Maintain shop inventory within POS system.
- Keep accurate monthly inventory of all storage areas.
- Receives direction from the buyer regarding branding and look of store and follows through with related responsibilities.
- Communicate closely with the kitchen on food sales, consistency of food product, and maintain food pars.
- Participate in weekly, monthly and quarterly meetings, as required.
- Participate in annual goal setting for Tommy’s Folly, as related to the Business Plan, Annual Budget and Profit & Loss statements.
- Hire, train, manage, and coach clerks to properly interact with guests, provide accurate information about shop products and local information. Educate clerks about weekly activities pertaining to all Cape Resorts properties so they can communicate to guests.
- Serve as role model of impeccable service and communication between guests and staff.
- Responsible for accurate recording of payroll.
- Responsible for nightly collection and recording of Micros
- Scheduled to fulfill barista or ice cream duties as needed.
- Other duties as assigned.
- Must possess excellent communication skills, both verbal and written.
- Ability to converse with guests and provide information in a friendly manner.
- Must possess excellent customer service skills.
- Must possess good computational ability.
- Must possess computer skills, including Microsoft Word, Excel and Outlook.
- Must have good knowledge of property POS and PMS systems.
- Must be able to handle multiple tasks and projects daily.
- High School or equivalent education required. Bachelor’s Degree preferred.
- 1 years previous customer service experience required ( preferably in a coffee shop).
- All employees must maintain a neat, clean and well-groomed appearance per company standards.
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