What are the responsibilities and job description for the Patient Care Representative I position at Capital Health Plan?
Department: Urgent Care
Hours per week: 36
F/T or P/T status: Full-time
Schedule/Hours: Three 12-hour rotating shifts (including every other weekend, evenings and some holidays)
Job Summary:
Serves as initial contact with Capital Health Plan (CHP) members seeking medical care. Answers phones and enters information into the Electronic Health Record (EH) required for scheduling and management of health issues. Maintains appointment schedules, collects fees, manages medical records, enrolls patients in electronic messaging like the Patient Portal, manages messages, assists with patient flow through the department, and performs clerical and administrative support services.
Minimum Qualifications:
High school diploma or equivalent (GED). Preference may be given to candidates with prior medical office experience.
Must be able to navigate a software program with a keyboard and mouse.