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Dispensary Server

Captor Retail Group Inc
Santa Cruz, CA Part Time
POSTED ON 9/29/2024 CLOSED ON 10/29/2024

What are the responsibilities and job description for the Dispensary Server position at Captor Retail Group Inc?

Job Title:

Dispensary Server

Job Location:

Santa Cruz

Job Category:

Retail

Description:

One Plant is creating an educational and inviting atmosphere, where patients and customers can comfortably learn about cannabis and purchase cannabis products at the same time.  This position requires a motivated and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis dispensary.  You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with State regulations, maintain facility cleanliness, and any other duties assigned by management.  This job operates in a professional retail store environment. This position regularly requires a flex schedule, long hours, nights, weekend work, and holiday availability.


Position Title: Server

Reports To: Retail Management
 
Position Summary: Seeking a motivated and detail-oriented candidate to provide the highest levels of customer service in a licensed retail cannabis dispensary.  You will be the first point of contact for customers in the retail space and will educate our customers on product offerings, handle cash transactions, assist with inventory management, comply with State regulations, maintain facility cleanliness, and any other duties assigned by management. 
A successful candidate will elevate company standards and exceed sales goals and customer expectations.


Essential Duties and Responsibilities:

  • Welcome and greet customers as they enter the store
  • Offer help and provide best-in-class customer service
  • Answer customer questions and concerns
  • Attend to the unique and individual shopping needs of each customer
  • Upsell when appropriate; promote current sales, promotions, coupon deals, etc
  • Adhere to all company-wide policies, process, procedures, and requirements
  • Maintain a clean, sanitary, and organized work environment
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
  • Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures. Model best-in-class service experience that consistently exceeds our customer's expectations
  • Comply with company cash handling policies, procedures, and reporting requirements
  • Accountable for accurately utilized the Point of Sale system
  • Help organize back-stock and perform inventory counts
  • Contribute to a work environment that is positive and compliant with established policies and procedures
  • Organize and replenish stock on the sales floor and ensure the presence of the store is well maintained
  • Comply with all HR policies
  • Cleaning; any time away from your register and you're not restocking make sure the store is always tidy, well-merchandised, and properly stocked.
  • Report anything unusual, or any major incidents, to management
  • Work as a team to achieve sales goals
  • Other duties as assigned by the management team

Required Qualifications:

  • Applicants must be 21 years of age
  • Regular attendance
  • High School Diploma or GED equivalent required
  • Must be willing to work all shifts, weekends, and Holidays
  • Computer literate; familiarity using POS systems
  • One or more years of experience in retail sales or customer service preferred 
  • Must have reliable transportation
  • Excellent interpersonal, verbal, and written communication skills
  • Best-in-class customer service skills
  • Working knowledge of cannabis and cannabis goods available for retail sale.
  • Understanding Local, State, and Federal laws and regulations
  • Strong attention to detail and must have a team-player mentality
  • Ability to deal with problems and resolve them in an efficient and professional manner
  • Job Types: Part-time
Benefits:
  • Employee discount
Schedule:
  • Monday to Friday
  • Day shift
  • Night Shift
  • Holidays
  • Weekends
Supplemental Pay:
  • Tips
Experience:
  • Customer Service: 2 years (Preferred)
Work Location:
  • One location
Hours per week:
  • 15-30

Pay frequency:

  • Every other week

Paid Training:

  • Yes

Management:

  • General Manager 
Employees working per shift:
  • 4 - 6
Benefit Conditions:
  • Waiting period may apply
Work Remotely:
  • No
COVID-19 Precaution(s):
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
  • Equal Employment Opportunity Policy


One Plant provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any

type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or

genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other

characteristic protected by federal, state, or local laws.

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