What are the responsibilities and job description for the Service Advisor position at Car Spa, Inc.?
Essential Duties and Responsibilities:
- Complete Car Spa’s Service Advisor Certification Program.
- Follow the 7-step model (observe the vehicle, greet the customer, relate observation, make a recommendation, pause, respond to acceptance or rejection, send off the customer) to achieve customer satisfaction and sales goals.
- Process customer transactions (all types of tender) at the entrance to tunnel.
- Operate Point-of-Sale System and Tunnel Control System (as applicable to location).
- Remove or prepare vehicle accessory items that may be jeopardized in the car wash tunnel.
- Answer questions that customers may have about all services offered by Car Spa.
- Cross-trained to perform all vehicle services, including car wash and express detail services.
- Other duties as assigned.
- This position is eligible for bi-weekly bonuses!
Working Conditions:
- All work is done outdoors in all types of weather.
- Safety is a prime concern due to the constant traffic movement. You must be alert and move safely around moving vehicles.
- You are required to enter and/or reach all areas of any type vehicle. You must constantly bend, reach, stoop and stretch. You must be able to step up into and down out of vehicles.
Qualifications:
Mandatory
- Customer service experience
- Strong communication skills
- Must be able to pass background screening
Preferred
- Sales experience
- Car wash experience
- Automotive service experience
Car Spa, Inc. is an equal opportunity employer.