What are the responsibilities and job description for the IT Help Desk Associate position at CARCHEX?
Position Summary: The IT Help Desk Associate will provide daily hands-on assistance and support to CARCHEX employees to ensure system efficiency.
Essential
Responsibilities:
- Oversee daily end user system operation to address and resolve technical issues
- Provide technical support to troubleshoot hardware and software issues
- Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
- Assist IT team with employee help desk tickets
- Perform various tasks as requested by the IT team
- Perform IT audits covering user account, licensing, hardware inventory etc.
Compensation: $41,000 - $50,000 Annually
Work Schedule: Monday Friday, 9:00 AM 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary
FLSA Status: Exempt
IT Help Desk Associate (continued)
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job related duties requested by their supervisor in compliance with Federal and State Laws.
Qualifications are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.
Qualifications:
- Bachelor’s Degree or equivalent work experience
- A minimum of 1 year Help Desk experience
- Hands-on experience with both hardware and software troubleshooting
- Strong communication skills and the ability to work with different levels of employees.
- Strong problem solving and analytical skills.
Salary : $41,000 - $50,000