JOB SUMMARY: 

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it’s more than that; it’s smart and highly driven people united in purpose to serve one another. 

Bring your energy and unique perspective and you’ll have the opportunity to grow with us professionally, personally, and financially. You’ll be part of a team that genuinely cares about helping you succeed, and you’ll work alongside talented colleagues, while making a difference in our communities

The Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Assistant Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Assistant Store Director is responsible for development of all direct reports, to include department team leaders and all store team members. The Assistant Store Director is to continually grow the team’s capacity for efficiency, effectiveness and service and meet the company’s succession needs. This position is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

Operational Excellence:

• Proven track of providing excellent results, shows persistence and perseverance. 
• Dedicated to meeting the expectations of internal and external customers. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
• At the direction of the Store Director, provides guidance to Department Team Leaders to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives.
• Partners with the Department Trainers to achieve results
• Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements.
• Maintains all metrics on the weekly operations dashboard.
• Evaluates and adjusts in-store process (time, tools, MAP)
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
• Continuously meets expectations of internal and external customers.
• Perform additional management duties as assigned.

Team Member Development:

• Assists Store Director in developing a succession plans for all leadership positions within the store to meet company growth goals.
• Recruits, selects, orients, trains, coaches, counsels and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent.
• Cultivates a culture of high performance and accountability. Sets clear performance expectations for Department Team Leaders and follows-up with timely performance evaluations and development plans.
• Improves team member turnover in the store and keeps turnover at company goals.
• Embraces positive employee relations through consistent and fair application of company policies and leadership values.
• Provides advice and assistance to store team to enable completion of responsibilities.

Customer Service:

• Maintains a positive work environment and ensures fair and consistent treatment of all team members.
• Leads by example on the importance of Customer Service excellence. Engages with customers at all times.
• Guarantees store has the staffing needed to deliver expected service, particularly important for service areas and front end.
• Develops tactics, recommendations, and reviews, to have friendly employees and clean stores.
• Improves speed of service and operational efficiencies in all departments

Leadership & Management Skills

• Proven leadership and ability to motivate inspire and create engagement. Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the store. Assertive when dealing with conflict and maintains responsibility for outcomes.
• Able to see things in broad/strategic perspective, see trends and future consequences. Develops improvement plans and programs with the Store Director, Department Team Leaders, District Director and Department Director to ensure the store meets objectives.
• Provides translation of communication between Store Support Center and store team.
• Able to manage and administer a broad range of tasks including resolving complaints, counseling team members on the interpretation of policies and procedures.
• Able to objectively coach store leaders and team members through complex, difficult, and emotional issues.
• Able to make recommendations to effective resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law. Seeks to make decisions in a manner consistent with the job functions, and to seeks advice from executives and others as appropriate.

Financial Results:

• At the direction of the Store Director, assists with P&L results, including preparing financial forecasts and performance analysis.
• At the direction of the Store Director, delivers the payroll % goals and maintaining payroll management discipline
• Supports programs to control shrink and contain costs at an acceptable level.
• Reviews Key Performance Indicators (KPI’s) with store team (Department Team Leaders and Team Members).
• Able to read, understand, analyze and instruct store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures
• Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution and EBITDA objectives.
• At the direction of the Store Director, analyzes financial data and determine areas of opportunity as well as plans for remediating performance gaps.
• Develops quarterly sales, income, expense, capital and labor budgets for the store. Monitor and control expenses for all stores to be in line with budgets. Manages with a basis-point (.01%) frame of reference.
• Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions. Ensures timely and complete execution of company merchandising and promotion initiatives.
• Works with store leadership to promote safety and ZERO accident culture.
• Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs and winning environment initiatives at store level and encourage and ensure conformity throughout the store.
• Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs and manage expenses of same.
• Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility integrity.
• Maintains current knowledge of market conditions and competitive activity through periodic review of competition. Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director;
• Perform other work-related duties as assigned.

Skills/Qualifications:

• 2  years’ experience in a progressive operations role including managing different sales volume stores.
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
• Proven experience in dealing effectively with diverse team member/management issues.
• Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment, and labor laws, including immigration laws and processes.
• Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans based upon those needs.
• Excellent interpersonal, negotiation, and analytical skills are required. Solid ability to make recommendations to effectively resolve problems on issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Excellent written and verbal communications skills (includes active listening). Able to prepare effective written reports, correspondences, and presentations to management as required. Experienced in facilitating meetings by utilizing effective presentation skills.
• Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
• Proficient computer skills in the areas of e-mail, Microsoft Office (Power Point, Word, Excel, etc.) required.
• Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.

Physical Demands and Work Conditions:

The physical demands and work conditions below represent those that must be met o successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Able to lift up to 50lbs.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.
• Ability to drive and flexible to travel to all company locations as required.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.