What are the responsibilities and job description for the IT Support Technician position at Cardinal Scale Manufacturing Co?
Summary/Objective
The IT Support Technician is responsible for providing technical support to end-users for both hardware and software, including diagnosing and resolving technical problems, within the company's manufacturing plant.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Install, configure, and maintain computer hardware, software, and peripherals as well as troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Monitor and maintain computer systems and networks to ensure optimal performance and security.
- Document IT processes, procedures, and troubleshooting steps for knowledge sharing, and collaborate with other IT Team members to implement and maintain IT policies and procedures.
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person and remote support.
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software.
- Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, printers, conference rooms, servers, and network devices.
Position Type/Expected Hours of Work
Monday through Friday, 7:00 a.m. to 4 p.m.
Required Education and Experience
- High school diploma
- Two to three years of relevant experience
Preferred Education and Experience
- Associate's Degree in IT technical field
- Prior work experience with computers, Microsoft applications, networks