What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE position at Cardiovascular Institute of the South?
Cardiovascular Institute of the South is a dynamic and growing organization, and we are looking for talented, motivated individuals to join our world-class team. Our mission at CIS is to provide our patients with the highest-quality cardiovascular care in the most professional and efficient manner possible. Our members play an integral role in upholding this mission. By putting these principles into action, we create a positive work environment that fosters our standards of behavior, as well as employee satisfaction. With a dedicated staff of team members, CIS remains at the forefront of technology, providing the most advanced, compassionate care in all of our communities.
GENERAL NATURE OF DUTIES:
Operates a multi-line switchboard for the CIS assigned location, answering and accurately directing incoming calls in a timely manner. Schedules patients appropriately according to clinic guidelines and templates set up accurately in practice management software.
SPECIFIC DUTIES:
- Answers an average of 100-150 incoming calls on a multi phone line system take messages correctly, and routes calls to appropriate person or voice mail.
- In emergency calls, routes caller to the appropriate clinical staff member by following the specific guidelines.
- Schedules patient appointments including physician follow ups, diagnostics, and labs according to the scheduling template guidelines for each clinic location.
- Properly identifies subject line for messages, obtains all pertinent information needed, and routes to appropriate team in the medical record.
- Performs appropriate and accurate documentation in the medical record.
- Meets performance and productivity metrics as outlined by administration.
For example: Goals: answering 85% calls in less than 30 seconds, abandonment rate less than 10%; Individual Goals: 150 calls per day, maintain ready status to receive calls 85% of day.
- Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of CIS and in concordance with its patient philosophy.
QUALIFICATIONS FOR THE POSITION:
- High school diploma preferred.
- Some experience with a multi-line switchboard preferred.
- Good communication Skills
Location: Cardiovascular Institute of the South · RECEPTIONIST
Schedule: PRN, Days, PRN
Salary : $26,200 - $33,200
