DENTAL CARE SERVICES MANAGER

Administrative Duties

Oversees all aspects of the Dental Care program and ensures coordinated service delivery through deliverables and productivity monitoring. 

Hires, trains, manages, discipline and evaluates dental support staff.

Work with the dental staff to ensure that all patients are in compliance and up to date with all required paperwork.

Assists in the development, writing and submission of grants (when necessary).

Assists in the development of relevant policies and procedures and ensures compliance.

Evaluates office production, revises procedures or devises new forms to improve efficiency work flow and priorities.

Assists with development or revision of forms as necessary. Recommends procedural changes in the management of the office resulting in efficient and effective production.

Responsible for assuring patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. Plans and initiates process improvement as required. 

Establishes and maintains effective communication and working relationships with providers. Responds to providers’ concerns and resolve issues as presented.

Coordinates with other departments and agencies as necessary to facilitate the delivery of dental services and prompt resolution to any issues.

Ensures electronic dental records software (i.e. NextGen, Provide Enterprise) is adequately utilized and work with IT department to ensure updates and issues are properly addressed.

Monitors equipment maintenance and coordinates repairs with facilities and applicable service vendors as needed.

Participates in and often facilitates site visits, monitoring visits, and audits from funders.

Fiscal Duties

Ensures dental codes have been entered correctly, charges entered accurately into Health Center’s system(s) and fees collected.

Produces, reviews and audits all dental billing and invoices.

Generates and analyzes various reports to better capture and monitor productivity, patient volume, revenue, referrals etc. of dental program activities.

In conjunction with supervisor, manages, maintains, and reconcile all dental care services related financial information.

Writes and prepares reports to comply with funding sources and as requested by management.

Orders supplies for the dental program and ensure proper inventory.

Ensures accurate and timely posting of charges for services rendered.

Actively participates in the promotion and marketing of the dental program.

Quality Assurance/Compliance

Participates and prepares various onsite inspections as required by local and state laws.

Develops and supports the establishment of Quality Assurance for the dental program according to Health Center’s policy.

Performs Quality Assurance and record reviews for the dental program.

Creates and distributes Standard Operating Procedures (SOP) for new protocols and procedures.

Serves as internal arbitrator of disputes involving  patients, staff, and visitors.

Prepares documentation and applications for the credentialing and recredentialing of dental providers as needed.

Ensures that online trainings are current as required (UltiPro and other trainings) 

Supervisory Responsibility

Supervises dental support staff.

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures compliance with Health Center’s Policies/Procedures/Protocols as it relates to air or blood borne pathogens.

Ensures proper sterilization techniques, protocols are adhered to by staff. 

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP). 

Maintains Health Center’s guidelines relating to safety, outreach and confidentiality.

Ensures all new patient receives screening for their risk for suicide.

Understands and appropriately acts upon assigned role in Emergency Code System.

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: constant sitting, talking in person, talking on the phone, hearing/ visual acuity and vision for close work. Frequent walking, standing and exposure to blood borne pathogens. Occasional bending, stretching/reaching, exposure to hazardous materials and driving may be required. Work is performed in office and medical settings. 

Other

Participates in health center developmental activities as requested.

Other duties as assigned.