Care Manager

Reports to: HR Manager

Position Summary

Receives, evaluates, and coordinates referral activity.

Educate client on services.

Distributes information to appropriate manager and HR manager for staffing and scheduling of employees.

Qualifications

• High School Diploma
• Associate preferred.
• Knowledge of home care industry, Medicaid waiver, and private payers.
• Excellent communication skills (verbal and written), interpersonal skills, and documentation skills.
• Demonstrated organizational and time management skills, critical thinking, and ability to work independently.
• Computer data entry skills.

Essential Functions/Areas of Accountability

• Referrals
  • Check email often for referrals.
  • Contact client immediately when referral is given.
  • Set-up time/date to meet client (try to meet clients quickly so other agency won’t get to them first).
  • Assess the client (only take clients that you know we can staff)
  • Call old referrals 1-2 months after getting the referral.
• Intake
  • Walk through the client’s home.
  • Contact case manager or manager if client needs supplies, food, and/or equipment.
  • Have client sign the agreement contract.
  • Reach out to the client case manager or notify the office manager that the client has signed up.
  • Reach out to HR manager to find staffing for the client
• Summaries
  • Write summary of the client that you signed up.
  • Documents
    • Add new client on Alora plus.
    • Scan documents in Alora plus.
    • Complete Care plan.
    • Update spreadsheet accordingly
• Complaints
  • Investigate complaints within 48 hours.
  • Document complaints.
  • Resolve the issue.
• Community Outreach
  • Communicate with case managers.
    • Issues with the client
    • Updates on the client
    • Request for more referral
    • Request in increasing client hours.
  • Attend job fairs.
  • Community service events.
    • Bingo at facilities.
    • Pancake bar, etc.
  • Call and check on 1-2 clients daily.
• Supervisory visits
  • Visit 2-4 clients weekly.
  • Do Google reviews with client and caregiver while at the client home.
• Demonstrates teamwork and effective communication to accomplish Agency and client goals.
  • Participates Care United Home Care Agency LLC meetings.
  • Shares client observations and pertinent information.
  • Maintains confidentiality in all aspects of the job.
• Performs job in compliance with Agency policies and procedures and professional and community standards.
• Performs other duties and activities as deemed necessary.

• Works Monday – Friday from 8:00 am – 4:00pm.
• 30 minutes to 1 hour lunch
• Work On-Call Monday 4pm- Monday 8am (7 days) in rotation (may have to fill in for office staff that calls in sick). - Permanent employees only
• Work some holidays. - Permanent employees only

Physical/Environmental Demands

See ADA Requirements. I have read and understand the above job description of the Patient Advocate.

Signed: __________________________________ Date: ______ / ______ / ______