Deposit Operations Associate

Deposit Operations Associate

Job Function:  The Deposit Operations Associate is responsible for operational work that requires some supervision but will be expected to analyze the information/situation, apply applicable policy, and find an appropriate resolution while fostering a positive client experience. Individuals in this position will have specific duties but will be expected to assist with other duties within the department.

Essential Duties and Responsibilities: 

• Performs daily review and processing of transaction activity within the bank's fraud prevention applications.
• Revise department manual and procedures, related to various daily functions, to ensure processes are appropriately documented and accurately reflect bank policies.
• Performs review and processing of debit card-compromised events, to include pulling reports, sending notifications, and communicating to appropriate internal departments.
• Responsible for maintaining an understanding of rules and regulations applicable to item processing and EFTs.
• Understand and follow regulatory requirements and bank policy/procedures as it relates to all aspects of Electronic Funds Transfers (EFT) and check disputes.
• Process consumer and commercial disputes accurately and in a timely matter
• Accountable for reviewing various reports to monitor transactional activity and respond according to bank protocols, in an effort to ensure compliance and risk.
• Monitor alerts from the bank's internal fraud monitoring systems. Respond to alerts promptly and verify transactions according to bank protocols.
• Performs quality control of the department's processes and procedures, to include but not limited to reviewing year-end reports and maintenance activity reviews.
• Handles wire requests through the recorded callback procedure as described by our policy.
• Provide efficient and professional quality service by researching and resolving requests, questions, and inquiries from customers and internal departments.
• Responsible for knowledge in all bank products and will assist in department training when necessary
• Attends work regularly and consistently to ensure appropriate staffing needs are met in the department.
• Other tasks as assigned from time to time by the supervisor or other members of the management team.

Job Qualifications/ Required Skills and Abilities:   

• High school or College degree preferred
• Two plus years of banking experience or deposit operations experience preferred
• Must be a self-starter with the ability to collaborate with the team and bring innovative ideas
• Strong accuracy and attention to detail
• Superior verbal and written communication skills
• Excellent follow through and time management skills
• Exhibit and maintain high degree of professionalism
• Excellent organizational skills
• Maintain high degree of confidentiality and integrity
• Ability to communicate effectively and professionally at all levels of the organization
• Strong PC, Web, and Microsoft applications
• Must attend work regularly and consistently to ensure appropriate staffing needs are met in the department and the organization, and needs are met in a timely fashion
• MUST possess a ""can do"" customer-service attitude/philosophy

Hours: Monday-Friday  8:30am to 5:00pm

Eligible for Hybrid:     Yes      (2 days remote)