Coordinator

Who We Are:

Thompson Flanagan is a premier insurance brokerage firm, one born from the belief that there’s a better way to operate as brokers. Thompson Flanagan pairs world-class responsiveness with a rigorous approach to the understanding and appreciation of our clients’ business challenges to determine the best ways to tackle them. Our team-based model empowers every team member to add value and our entrepreneurial mindset keeps everyone relentlessly focused on our clients’ success.

Insurance is complex. That’s why we (at Thompson Flanagan) act as true advocates for our clients—many of whom are law firms, private equity and title companies across the country. We guide them through this maze, knowing how much the right solution can mean to their business. We treat them as we’d like to be treated—keeping them top of mind, communicating openly and being proactive on their behalf. We work as a team, share information constantly and always try to find an even better solution.

Thompson Flanagan assures equal employment opportunity in all its hiring and employment policies and practices. These policies and practices are administered without regard to legally protected categories such as: race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation or sexual preference, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.

MAJOR RESPONSIBILITIES:

• Assist insurance brokers with insurance account management and customer service needs.
• Maintain open and clear communication channels with carriers, clients, and internal staff.
• Use of our Agency Management System – Training Provided.
• Use of Salesforce – Training Provided.
• Process of Certificates of Insurance, Evidences of Property Insurance, Auto ID Cards, and Policy Endorsements.
• Other miscellaneous duties as assigned.

PROFESSIONAL DEVELOPMENT:

• Remain informed regarding industry information.
• Further industry education through insurance courses with intent to pursue an industry designation.
• Be a strong member of the community and further personal development in volunteer opportunities.

CORE JOB OBJECTIVES:

• Establish effective working relationships with carriers, clients, and internal staff.
• Demonstrate a "good is never good enough" attitude to ensure client satisfaction and to support key Thompson Flanagan initiatives.
• Work with carriers, clients, and internal staff to ensure accurate and timely response to all outstanding issues.
• Work with all carriers, clients, and internal staff in a manner that fosters mutual respect and teamwork.
• Respond to requests from clients, and internal staff by stated timeframes.
• Project a professional image in action and appearance.
• Consistently be on time for work and all scheduled meetings and training classes.
• Maintain exceptional responsiveness (e.g., review/respond to emails within 24 hours; client voicemails within 2-4 hours).

REQUIRED SKILLS & QUALITIES:

• 4-year college degree or industry experience (not required).
• Ability to obtain an insurance license (within 3 months of employment) and retain license by meeting the continuing education requirements.
• Excellent communication skills, both oral and written.
• Strong attention to detail and ability to self-check work.
• Task oriented, excellent organizational skills, ability to prioritize workload.
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative and innovative.
• Excellent problem-solving and time management skills.
• High level of computer literacy including working knowledge of Microsoft Office Products (Outlook, Excel, Word, and PowerPoint).
• Prior customer service experience is preferred.

What We Offer:

We’re proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

Thompson Flanagan is an inclusive Equal Employment Opportunity employer and a wholly owned subsidiary of NFP Corp., an Aon Company.