WTP/SNAP Career Planner

CareerSource Research Coast currently has an opening for a WTP/SNAP Career Planner in our Fort Pierce, FL Career Center. A programmatic position providing career-planning services to CareerSource Research Coast (CSRC) Supplemental Nutrition Assistance Program (SNAP) and Welfare Transition Program (WTP) participants. Maintains a caseload and assists participants in becoming self-sufficient through successful placement utilizing all CareerSource Research Coast services and other community resources.

This is a full-time, Monday through Friday position. *NOTE* This is a temporary position offered through Manpower. After successful completion of 90 days, Full time employment with CareerSource may be offered.

Career Planner must have:

• Outstanding customer service, interpersonal, and communication skills
• Excellent organizational skills
• Attention to detail
• Sensitivity to individuals who may be experiencing stress
• Knowledge of local labor market
• Vocational counseling experiences preferred
• Proficiency in MS Office, specifically use of the Internet, Word and Excel programs
• Ability to set goals and objectives related to the development of career and employment plans
• Caseload experience required - 2 years
• English and Spanish speaking preferred

The ideal candidate will connect quickly with people. The Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.

PRIMARY PROGRAM RESPONSIBILITIES

1. Schedules timely initial appointments for participants.

2. Develops an Individual Responsibility Plan (IRP) with WTP or an individualized plan with SNAP participants using the assessment information that outlines the participant’s goals and objectives, and updates the plan, as needed, to guide participants toward their career goals.

3. Monitors the participant’s progress according to the IRP or individualized Plan and develops strategies to achieve long and short-term goals.

4. Assists with assigning work activities for the participant that helps prepare the participant to successfully enter employment.

5. Assigns activities for participant’s that are compliant with WTP Core and Core Plus requirements.

6. Monitors daily alerts for case information and responds accordingly.

7. Provides individual counseling and career planning to participants.

8. Determines the need and suitability for training, issues Individual Training Accounts (ITA), enters ITA information into the Gazelle tracking system, monitors attendance, and makes adjustments to ITA’s as necessary to reflect actual training costs.

9. Obtains required information and inputs the data timely and accurately in the appropriate management information systems, i.e., One-Stop System Tracking (OSST), Employ Florida and Gazelle.

10. Determines the participant’s need for support services regarding medical, childcare, transportation, training and education, employment, substance abuse, mental health, and domestic violence and documents they need.

11. Issues monthly Food Stamps Reimbursement (FSR) for eligible SNAP participants.

12. Maintains current and accurate records, including updates of the IRP and/or individualized plan.

13. Refers participants to appropriate resources for support services not provided by CSRC.

14. Assists WTP participants with diversion and relocation programs, if they qualify for these services.

15. Serves as a mentor to participants.

16. Participates in continued training to remain knowledgeable in all the programs mandates that affect customer flow.

17. Works in collaboration with other CSCR staff members and shares confidential customer information in order to place the client into employment.

18. Refers participants to Work Certified and other workshops, as needed.

19. Follows CSRC procedures/guidelines when determining participant’s need and suitability for On-the-Job Training (OJT) opportunities in accordance with contract requirements.

20. Tracks clients enrolled in On-the-Job Training (OJT) to ensure successful program outcomes.

21. Initiates pre-penalty process in accordance with state and local guidelines for WTP participants and/or request sanctions for non-compliance for SNAP participants.

22. Maintains ongoing communication with the Department of Children and Families (DCF) for program compliance, case closing, and eligibility for SNAP and refers ineligible SNAP participants to DCF.

23. May conduct orientation and other workshops as appropriate for both WTP and SNAP participants.

24. Assists in the development of outcome measures to evaluate achievement for participant’s goals.

25. Analyzes reports used to show compliance and non-compliance of WTP participants.

26. Works closely with the WTP/SNAP Programs Manager to ensure adherence to policies and program requirements.

27. Assumes other duties as assigned by the WTP/SNAP Programs Manager.

28. Participates in continued training to remain knowledgeable in all requirements of the programs.

KNOWLEDGE AND SKILL REQUIREMENTS

1. Communication skills as evidenced by experience working with people.

2. Customer service and interpersonal skills.

3. Sensitivity to individuals who may be experiencing stress.

4. Proficient in Microsoft Office specifically, Word, Excel and Internet usage.

5. Knowledge of community partners and other community resources.

6. Organizational skills.

7. Knowledge of CSRC programs and database systems–One-Stop Service Tracking System (OSST), Employ Florida, and Gazelle.

8. Knowledge of local training providers and CSRC partners and programs.

9. Knowledge of local labor market.

10. Ability to set goals and objectives related to the development of career and employment plans.

11. Vocational counseling experience preferred.

12. Required to obtain CSRC Development Professional-Tier 1 certification within first 6 months of employment, if not already certified.

EDUCATION AND EXPERIENCE

1. Bachelor’s Degree preferably in Counseling, Human Services or a related field and minimum of one (1) year case management experience, or five (5) years equivalent combination of related experience and/or education.

ADA REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to reach with hands and arms; balance, stoop, or kneel. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 35 pounds. Specific

vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Remotely

• No

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you a US Military Veteran?
• Do you speak Spanish?

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Work Location: In person

Salary : $45,000