What are the responsibilities and job description for the Customer Service Associate Medical Equipment and Supplies - Part-time position at CAROLINA APOTHECARY?
Job Details
Description
Basic Function
Responsible for the activities associated with providing quality customer service; greeting customers, assisting customers with purchase or rental of home medical equipment and/or supplies within the established corporate guidelines.
Duties
- Enter appropriate data information from customers and referral sources.
- Be knowledgeable concerning Medicare/Medicaid/private insurance coverage and requirements.
- Knowledge and implementation of all federal, state, and local laws pertaining to area of assignment.
- Convert orders into invoices; print and route copies as appropriate.
- Maintain adequate stock levels to insure all products are sufficiently available.
- Verify all order information for accuracy before entering into the computer.
- Track sales/referrals leads for future follow-up.
- Instruct and demonstrate use of home medical equipment and supplies.
- Fit and instruct prosthetic and orthotic appliances as certified/trained.
- Promptly assist customers with products and services.
- Provide quality customer service to the customer.
- Promptly answer multi-line telephone.
- Have a general knowledge of all company products, services and locations.
- Act in a professional manner at all times to customers and other employees.
- Interact as needed with other departments and locations regarding products and services.
- Operate standard office equipment including:
- photocopy machine
- fax machine
- computer/printer
- postage machine
- multi-line telephone
- Keep work areas neat and clean.
- Comply with all company policies and procedures.
- Comply with HIPAA policies and procedures.
- Perform other duties as assigned.
Skills
Written Communication Skills
Oral Communication Skills
Professionalism
Reading Skills
Telephone Etiquette
Technical Communication
Customer Service/Relations
Computer Literacy
Filing
Math/Aptitude
Diplomacy
Keyboarding Skills
Organization
Language
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Education/Training
H.S. Diploma/GED
Experience
2 years work experience or certificates in related field preferred
Bilingual preferred
Certifications/License
Possession of a credential in health care profession preferred but not required based upon work experience and prior training
Physical Demands/Work Environment
- Standing greater than 2/3 of day
- Walking 1/3-2/3 of day
- Sitting less than 1/3 of day
- Climbing less than 1/3 of day
- Balancing less than 1/3 of day
- Stooping, Kneeling, Crouching or Crawling less than 1/3 of day
- Reaching greater than 1/3 of day
- Finger/Hand Manipulation greater than 2/3 day
- Speaking greater than 2/3 of day
- Hearing greater than 2/3 of day
- Lifting and/or Moving less than 15lbs.
- Tasting/Smelling less than 1/3 of day
Job Requires
Close Vision
Color Vision
Peripheral Vision
Depth Perception
Ability to Adjust Focus
Work Environment/Risk of Injury
Fumes/airborne particles less than 1/3 of day
Toxic/caustic chemicals less than 1/3 of day
Moderate noise (computers, printers, light traffic)