What are the responsibilities and job description for the Qualified Professional position at Carolina Therapeutic Services First?
Provides support to individuals with Mental Health (MH) or Substance Abuse Issues. In residential, school, workplace and community settings. These interventions are strength-based and focused on promoting recovery, symptom reduction, increased coping skills, and achievement of the highest level of functioning in the community. Staff ratio takes into consideration evening and weekend hours, needs of special populations and geographical areas to be served. Persons who meet the requirements specified for Qualified Professional (QP) status have the knowledge, skills, and abilities required by the population and age to be served may deliver supports within the requirements of the staff definition specified in the service definitions. Relies on supervision and direction to provide quality services.
Assists Professional Staff with Various Tasks- Works closely with paraprofessional and clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation. Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer need and the PCP.
Assists with Staff Training and Development- Provides employees with individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Engages in career/professional development. Ensures staff compliance with training requirements Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and applying corrective action to employees; addressing complaints and resolving problems.
Assists with Clinical and Service Operations- Supports the person in the development of various Skill Building Activities, including: Daily and Community Living Skills, Socialization Skills, Adaptation Skills, Development of Leisure Time, Interests/Activities, Symptom Management Skills, Wellness Education, Education substance abuse, Work readiness, Behavior and anger management. Provides supportive counseling or other interventions outlined in the individuals PCP. Monitors and ensures interventions are performed face-to-face outside the facility, and that each person supported receives required number of contacts per service definition. Spends time at the location where services are being performed as specified in the service definition for that service.
Assists with Person Centered Planning- Develops and revises the Person Centered Plan (PCP) including crisis plan and goal development in a timely manner. Monitors the implementation of the PCP. Coordinates and provides input into Person-Centered Plan modifications.
Assists with Health and Safety Operations- Conducts and supervises formal investigations into incident/allegations of abuse, neglect, exploitation or other circumstances that may present risk to the safety and health of the person supported. Performs various assessments; as required
Assists with Service Delivery- Monitors service delivery. Provides/Coordinates in face to face monitoring of BHS staff and recommendations for service delivery providing individual-specific training and training in the knowledge, skills, and abilities required by the population and age to be served. Monitors utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rule, PCP, and the service authorization.
Assists with Authorization and Documentation Requests- Completes Service Authorization Requests as needed and ensure that current service authorization is in place prior to the provision of any service. Completes any paperwork or other documentation required for outcome measurement (including NC-TOPPS), CQI activities, or other agency or state requirements within timelines. Monitors authorization levels and productivity targets for team members. Ensures that all initial and reauthorizations for services occur in a timely fashion. Provides timely and accurate information when requesting authorizations from the LME/Statewide Vendor and follows up on each Request for Authorization modified, not approved, and/or not responded to. Notifies appropriate parties upon the denial/modification of continued services and provides person supported/guardian DMA approved appeal policies and materials. Coordinates transition to another level/type of care for the person supported. Requests authorization from LME/Statewide Vendor for transition of services. Participates in the Request For Information process
Assists with Employee Operations- Provides clinical supervision to all employees. Supervision is provided according to supervision requirements specified in 10A NCAC 27G.0204 and according to licensure requirements of the appropriate discipline. Monitors qualifications of employees and alerts management of changes in professional status. Completes staff schedule weekly. Ensure staff receive accurate and timely communication on company policies.
Performs Direct Support Responsibilities- Minimizes the negative effects of psychiatric symptoms or substance dependence that interfere with the recipient’s daily living and personal development. Completes documentation of services including a daily full service note that includes the name of the person supported, Medicaid identification number, date of service, purpose of contact, describes the interventions, includes the time spent performing the interventions, effectiveness of the intervention, the signature and credentials of the staff providing the service. Assists with referral linkage.
