Admissions Associate

Invest in yourself with a rewarding career at Caron.

Caron is one of the leading treatment centers in the US and recognized for high-quality, evidenced-based methods, and thought leadership in addiction medicine. In a culture that builds and sustains a trauma informed resilient staff at all levels of the organization and values personal and professional growth, our staff are mentored by some of the most respected experts in the field. We invest in our employees, providing financial plans, generous Paid Time Off programs, paid holidays, 401K employer match, tuition reimbursement, employee assistance programs, and benchmarking to ensure ongoing competitive compensation. Full Time employee benefits also include comprehensive medical, dental and vison benefit packages with wellness plan reduced insurance premiums and company-paid life and disability insurances. Apply today to begin a rewarding career with us.

Position is full time with hours are full time Monday - Friday 11am -8pm. The position will be in person at our Delray Beach location. 

DUTIES AND RESPONSIBILITIES:  

1. Meet with patients and their families and ensure admission is completed by following checklists for accuracy while displaying empathy, dignity and respect to the patient and their families.  
2. Upon meeting with patients, ensure that accurate documentation is completed including HIPAA, financial and billing documents, referral documentation, etc.  
3. Welcoming patients and families, utilizing customer service skills learned through internal and external trainings. 
4. Responsible for all admission, discharge, transfers for all Caron continuum in Sigmund and bed boards. 
5. Complete Breakthrough workshop assessment and financial screening and schedule patients for attendance at the workshop. 
6. Identify Breakthrough patients who need clinical screening prior to admission and gather CAST information for review. 
7. Educate all Breakthrough callers and utilize all financial options to fund their treatment investment to convert to an admission. 
8. Accurately identify all key stakeholders, e., referrals, donors, alumni and review all information gathered during the phone assessment. 
9. Manage all pending Breakthrough cases and complete follow-up as a team from initial contact to  
10. Document treatment plans, progress notes, treatment plan updates, case consultations, telephone calls and discharge summaries in the patient records in accordance with Caron policies and procedures 
11. Communicates effectively with patients, family members, referents, and internal customers- coworkers, leadership, neighboring department.  
12. Assist in training new staff and updating training manual, quick glance resources as necessary.  
13. May be responsible for covering the receptionist desk, cisco console, and pertinent operator duties as 
14. May be designated as software specialist for the department and take on training, data management and integrity of the data by the department as needed. Including new EMR rollout testing. 
15. This job description reflects the management’s assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned. 

PHYSICAL REQUIREMENTS:    

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

1. Ability to communicate verbally and in written form for 85% of the workday 
2. Ability to sit for 90% of the workday 
3. Ability to type 85% of the workday 
4. Ability to walk the grounds to facilitate tours and physical job location will rotate. 
5. Ability to transfer luggage weighing up to 50 lbs. 
6. This is a safety sensitive position. 
7. Office setting: Maintaining professional workspace environment in shared locations  
8. Remote setting: maintain a home office space in a confidential area that is free of distraction and background noise. Maintain the privacy of Caron’s phone and computer systems when stepping away from the workspace or logging off. 

EDUCATION / EXPERIENCE QUALIFICATIONS:  

1. High school diploma or equivalent required 
2. One year of computer experience– Microsoft Outlook, Word, Excel, or similar software 
3. 1-year work experience in an office, preferably a healthcare setting 
4. Knowledge of drug & alcohol treatment or disease concept of addiction or 12 steps or knowledge of Al-anon helpful 
5. If in recovery, minimum of two years’ sobriety preferred. 

KNOWLEDGE, SKILLS AND ABILITIES:  

1. Type 45 words per minute with 95% accuracy 
2. Knowledge of computer software systems and ability to use proficiently 
3. Customer service and detail oriented 
4. Ability to function independently 
5. Always maintain confidentiality and professionalism 
6. If in recovery, two years of continuous sobriety is preferred