What are the responsibilities and job description for the DC IT Service Analyst I position at CarParts.com?
Our Culture
Summary of Role/Position
The DC IT Service Analyst I will be an instrumental part of the CarParts.com IT operations team. The ideal candidate has experience providing technical support to high pace distribution center operations supporting users and systems in 24/7 operations. They will evaluate user needs, define technical problems, and work with engineering/development staff to determine solutions.
YOU WILL:
- Ensure uptime and availability of 99.9% across all systems supporting our distribution centers (DC).
- Responsible for actively monitoring and responding to critical application for hardware warnings.
- Respond to high priority incidents during business and non-business hours (as required)
- Perform root cause analysis on all high priority incidents and work with software engineering team to prioritize fix defects or optimize workflows.
- Configure and deploy all end users devices; IP phones, desktops and all mobile devices used by DC operations staff.
- Support and troubleshoot all technology infrastructure (network switches, access points, internet connectivity, firewall, etc) and work with vendors to escalate any issues to expedite resolution.
- Partner with DC staff to comprehend operational processes and workflows and map supported technology applications to provide exceptional service.
- Research new technology solutions in order to make recommendations for improvement.
- An active contributor and a team player to the technology organization, ability to identify opportunities and assist as needed.
- Basic knowledge of SQL Server scripting and knowledge of WMS
YOU MUST HAVE:
- 2 years of experience in DC Operations or Warehousing in a lead or supervisory role
- 2 years of experience supporting technology in an e-commerce organization with multiple distribution centers
- 1 years of WMS system experience
- 1 years of windows server and knowledge of DHCP, DNS, and file servers
- 1 years of advance desktop support for various hardware and software solutions.
- 1 years of supporting RF Devices, Mobile Printer and Label Printers
- 1 years of network administration troubleshooting including AP’, switches and routers.
- 1 years of developing and writing process documentation
- Intermediate interpersonal, verbal, and written communications skills
- Self-motivated and a strong determination to succeed with minimal supervision
- A continuous improvement mindset for personal growth, internal processes and innovation
- Ability to manage tight deadlines and deliver assignments on time
- On-call as required to support necessary DC Operations
- Flexibility in schedule to support DC Operations, system updates and implementation of new technology
Additional good to have certifications:
- MCSA certification Or
- MCSE certification
- A Hardware/Networking certification
- A Security
- Powershell scripting
CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
