Rental Associate

Are you "Best in Class"?

Are you driven to look after our Customers? Do you know large equipment?

We are looking for talented, driven, Rental Associate.

We are a nationally recognized independently owned Hardware Store, named best independent small business in 2017 and voted the best hardware store in the Berkshires for the last 20 years.

We are looking for you, a local Contractor or Sales expert to join our Team!

We offer exciting store discounts, family friendly hours, career advancement, paid time off and much more!

We seek a Rental Counter/Customer Services Associate who possesses excellent customer service skills both face to face and over the phone with strong attention to detail, great organizational skills while being results oriented.

This is a Full/part time position, non exempt. The primary goal is to build strong relationships with our customers. We service everything from chainsaws to snow blowers and much more. Must have experience and knowledge of construction equipment, including lawn and garden and hand power tools. Computer skills are a must.

Job Description of Rental Counter/Customer Service Associate

• Help us with the organization and scheduling of all customer and rental equipment repairs as well as screen and glass repair, lamp repair, Ups shipping and parts department.
• Can you order all required equipment replacement parts and maintaining adequate stock levels of fast moving parts?
• Work with the shipping department to ensure the timely pick-up and delivery of customer equipment.
• Can you actively take customer calls and face to face questions regarding equipment and usage? Ensuring all customers expectations are met.
• Help us ensure all equipment is assembled and test before they are delivered/return to the customer.

Qualifications/Skills Of Rental Counter/Customer Service Associate:

• Top-notch organizational skills
• Basic knowledge of heavy equipment and power equipment preferred
• Strong interpersonal skills, working at team level,
• Strong initiative to learn multiple computer systems and different company regulations and requirements.

• Strong professional customer service skills in dealing with a myriad of different customers. Building strong relationships for the future
• Must be flexible and have the ability to adapt to ever-changing priorities based on the operations at hand.
• Ability to lift up to 50 lbs
• Clean Driving License is required
• Must maintain a strong attendance record

Working Conditions:

This job includes constant interactions with the public, face to face and phone. There maybe some exposure to chemicals including but not limited to gasoline, diesel fuel, propane, kerosene and solvents. The ability to stand for long periods of time. Schedule is 5 days a week including weekends, 1 in 3 Sundays.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• North Adams, MA 01247: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Large equipment: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $29,700 - $37,600