What are the responsibilities and job description for the General Correspondence Specialist position at Carrington?
Come join our team and work in Westfield!
The General Correspondence Specialist will be responsible for reviewing and responding to general inquiries from borrowers, attorneys and/or authorized third-parties, confirmed successor in interest, or non-authorized third-parties, escalations from call center, and other correspondence received by the company. General correspondence may include verbal complaints or inquiries received that are non-specific and/or unrelated to the servicing of a customer’s mortgage. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target pay range for this position $21.50 - $22.75 per hour.
What you'll do:
- Review incoming written inquiries from requesters that are non-specific and/or unrelated to the servicing of a customer’s mortgage.
- Perform factual analyses of loan information, as necessary, and identify what information should be communicated in response to the general correspondence.
- Collaborate with other business units to assess appropriate resolution, when necessary.
- Compose responses or utilize standard templates that can be customized to respond to requesters, summarizing essential information, outcomes of actions taken, and final resolution.
- Review and respond to escalated verbal complaints received from the Customer Contact Division.
- Provide support by drafting and sending letters requested by Legal and other escalation departments.
- Provide support to the Dispute Team when applicable, and provide general administrative support as needed.
- Adhere to established department and company policies and procedures.
What you'll need:
- High school diploma or GED required. College education preferred but not required. Equivalent combination of education and experience is considered.
- Minimum of two (2) years related mortgage banking, and/or financial industry experience required.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.
What We Offer:
- Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
- Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
- Customized training programs to help you advance your career.
- Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
- Educational Reimbursement.
- Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
EEO/AAP Employer
Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
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Salary : $22 - $23