What are the responsibilities and job description for the Customer Service Representative position at Carroll Electric Cooperative Corporation?
PURPOSES SPECIFIC TO THE POSITION
To provide a wide range of customer service to the members of the Cooperative. To represent the Cooperative in a professional manner while many times serving as the "face" of the Cooperative.
RELATIONSHIPS
- Reporting structure varies by office location[1]
- Directs none, except personnel who may be assigned from time to time
- Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.
SPECIFICATIONS AND RESPONSIBILITIES
- At least two years of clerical, administrative, and/or customer service experience is preferred. Other experience and attributes may be considered in lieu of this.
- Written and verbal bi-lingual (Spanish and English) skills are valuable.
- Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously.
- Requires ability and willingness to effectively respond to upset members.
- Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
- Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
- Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications.
- Requires accurate and quick keyboarding and 10-key skills.
- Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records.
- Requires ability and willingness to work in a constant state of alertness and focus.
- Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs.
- Processes and distributes incoming mail.
- Receives and accurately records payments.
- Prepares and maintains various reports.
- Receives and directs emergency calls.
- Accepts applications for membership and electric services.
- Processes various connect, reconnect, and disconnect service orders.
- Explains requirements, rules, regulations, and applicable policies.
- Attends and participates in various meetings and training.
- A valid driver's license is required, along with the availability and willingness to travel to work in district offices as needed.
- Performs other duties as requested or required by the position.
[1] Berryville - Customer Service Manager; Bentonville - Manager, Customer Support; Huntsville & Jasper - District Vice President
We provide equal opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, or disability, in accordance with applicable federal and state laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
