Director of Information Technology

POSITION PURPOSE

The individual in this position will lead the design, procurement, uptime/restoral-time priorities, security levels, maintenance, documentation, and adoption of Carroll White’s Information Technology (IT) systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Put safety above all else in all situations, including but not limited to system design, training for self and staff in operational procedures for all
• Manage and monitor IT projects and day-to-day IT operations
• Conduct both short-term and long-range planning
• Identify and evaluate opportunities to improve member and employee services through technology
• Lead technology adoption by employees and members as directed by the Board, CEO, and staff
• Prepare and manage the IT budget; oversee ordering and IT vendor relationships
• Provide leadership, priority guidance, and oversight to IT staff to assure our networks’ reliability and security
• Attend and proactively participate in IEC IT Section Meetings, Board meetings, Management Team meetings and other ad hoc meetings. Seek opportunities to attend and serve in industry organizations
• Utilizes and oversee Development, Performance and Recognition (DPR) for self and IT staff
• Responsible for the delegation, training, and appraisal process of IT employees
• Actively participates in succession planning for IT and the coop
• Assures front line technical support for users
• Ensure system backup/restoral procedures are documented and validated through simulations
• Performing other duties as assigned by the CEO

SUPERVISORY RESPONSIBILITIES

• Supervises IT staff

Qualifications

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual should have an equivalent of the following education and/or experience.

• Bachelor’s degree in Computer Science, Information Technology or related field
• Five or more years of IT management experience with emphasis on technology acquisition and adoption

Additional Information

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

General:

• Employee shall be trained in, and be familiar with, the safety related work practices, safety procedures and other safety requirements in the safety manual that pertain to their respective job assignments
• Thorough knowledge of Cooperative policies, practices, and programs
• Must exhibit a high standard of excellence in following company policies like but not limited to safety and attendance
• Ability to work independently with minimal supervision; frequently required to take action based on own interpretation of policies and practices
• Ability to interact frequently and effectively with others, both in person and through phone, e-mail, and written correspondence
• Must be able to successfully handle emotional stress of working with members and employees who may be irate, angry, despondent, bitter, crying, boisterous or personally insulting
• Must be proficient in speaking English
• Ability to effectively use computer, office equipment and specific equipment related to this position
• Proficient with Microsoft 365 products related to this position, as well as other software utilized by the REMC
• Must be able to deal discreetly with confidential information
• Must participate in and be certified in Annual CPR & Periodic First Aid Training
• Must possess a Valid Indiana Driver’s License
• This Position Description is intended to identify the essential skills of a position and should not be interpreted as all-inclusive. The incumbent(s) may be required to perform or assume additional job-related skills other than those stated in this description.

Job Specific Skills:

• Proficient understanding of computer systems and network infrastructures (Microsoft AD, Cisco Meraki preferred)
• Understanding of cybersecurity threats and mitigation frameworks (Cisco cloud suite preferred)
• Experience implementing Microsoft cloud solutions: Azure/Entra, SharePoint, Teams, Outlook, Copilot
• Knowledge of MDM platforms and cellular device management
• Skilled in WAN methodologies and cellular endpoints
• SCADA and AMI infrastructure experience preferred
• Experience with cloud-based phone systems
• Ability to manage multiple projects
• Ability to communicate with non-technical users
• Ability to research building and software needs