Over-the-Road Breakdown Manager

Carter Express/Carter Logistics

Job Description: Over-the-Road (OTR) Breakdown Manager

Department: Fleet Maintenance Job Status: Full-Time Reports to: Director of Fleet Maintenance

POSITION SUMMARY

The OTR Breakdown Manager serves as the primary point of contact for drivers experiencing roadside issues. This role coordinates emergency repairs, manages vendors, controls costs, and works closely with dispatch to minimize downtime and keep freight moving.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Respond to and triage roadside breakdowns, including mechanical, tire, and electrical issues
• Communicate with drivers, dispatch, and repair vendors to coordinate timely repairs
• Select and dispatch third-party repair providers and mobile technicians
• Review and negotiate repair estimates and manage warranty recovery
• Coordinate with dispatch teams to manage delays or reassign equipment as needed

EDUCATION:

A high school diploma or GED is required; technical training in diesel mechanics, automotive technology, or transportation and logistics is preferred, though equivalent hands-on experience in fleet maintenance, breakdown management, or trucking operations may be accepted in lieu of formal education.

EXPERIENCE:

• Prior experience in breakdown management, fleet maintenance, or trucking operations
• Familiarity with CMMS platforms and GPS/telematics systems
• Experience working with third-party repair vendors and service networks

COMPUTER SKILLS:

Strong computer skills are required, including proficiency with fleet maintenance and road call systems, telematics and GPS tracking platforms, and standard office software, with the ability to quickly learn new transportation and maintenance technologies.

OTHER REQUIREMENTS:

Must be able to work in a fast-paced, time-sensitive environment, manage multiple priorities, and make sound decisions under pressure. Strong communication, organizational, and problem-solving skills are required, along with flexibility to adjust work hours as needed to support driver and company needs.

WORK ENVIRONMENT:

This is a fast-paced, high-pressure work environment supporting over-the-road operations, requiring the ability to manage multiple breakdowns simultaneously, communicate with drivers and vendors in real time, and maintain flexibility for nights, weekends, holidays, or on-call coverage as needed.

At Carter Express, INC/Carter Logistics LLC, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter Express, INC/Carter Logistics LLC hires and promotes individuals solely based on qualifications for the position to be filled and business needs.